Missed Appointments

Samuels, Ronald C.; Ward, Valerie L.; Melvin, Patrice; Macht-Greenberg, Michael; Wenren, Larissa M.; Yi, Jessica; Massey, Gordon; Cox, Joanne E.

doi:10.1177/0009922815570613

Cited by 118 publications

(72 citation statements)

References 19 publications

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“…12 Additional causes include the wrong beliefs of the patient about the disease or the test, 13 long waiting time between the actual and scheduled appointment, insurance coverage, language and transportation difficulties. 14 Studies also suggested that reasons can differ depending on the type of healthcare settings and nature of medical tests. For instance, it was found that the high no-show rate in the mammography department is affected due to the anxiety and discomfort of patients.…”

Section: Literature Review No-show Rate and Underlying Reasonsmentioning

confidence: 99%

“…15 Furthermore, missing a scheduled appointment causes a minimized access for other patients, this can create dissatisfaction among patients and healthcare providers, and suboptimal care results. 14 In addition to no-show harms discussed above, a high no-show rate involves a lost revenue and thus profit to the hospital. For instance, a research conducted in a vascular laboratory found that a no-show rate of 12% can cost the laboratory a gross loss of $89,107 annually.…”

Section: Impact Of No-showsmentioning

confidence: 99%

See 1 more Smart Citation

<p>Evaluating the Impact of Patient No-Shows on Service Quality</p>

Marbouh¹,

Khaleel²,

Shanqiti³

et al. 2020

RMHP

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Patient no-shows are long-standing issues affecting resource utilization and posing risks to the quality of healthcare services. They also lead to loss of anticipated revenue, particularly in services where resources are expensive and in great demand. Methods: In order to address common reasons why patients miss appointments, this study reviews the current literature and investigates various tools and methods that have been implemented to mitigate such issues. Further, a case study is conducted to identify the rate of no-shows and underlying causes at a radiology department in one of the leading hospitals in the MENA region. Results: Our results show that the no-shows are high due to multiple factors, such as patient behavior, patients' financial situation, environmental factors and scheduling policy. Conclusion: In conclusion, we generate a list of recommendations that can help in reducing the rate of patient no-shows, such as patient education, application of dynamic scheduling policies and effective appointment reminder systems to patients.

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Section: Literature Review No-show Rate and Underlying Reasonsmentioning

confidence: 99%

Section: Impact Of No-showsmentioning

confidence: 99%

<p>Evaluating the Impact of Patient No-Shows on Service Quality</p>

Marbouh¹,

Khaleel²,

Shanqiti³

et al. 2020

RMHP

View full text Add to dashboard Cite

show abstract

“…A fourth barrier for parents' engagement is associated with practicalities. Researchers in the related fields of child mental health (Kazdin et al 1997) and paediatric primary care services (Samuels et al 2015) have explored why families were unable to attend an appointment; the most frequently stated reasons include trouble getting time off work, oversleeping and transportation. Greater distances from the clinic venue have also been shown to predict non-attendance (Gordon et al 2010).…”

Section: Introductionmentioning

confidence: 99%

Speech and language therapists’ views on parents’ engagement in Parent–Child Interaction Therapy (PCIT)

Klatte

Harding

Roulstone

2019

Intl J Lang & Comm Disor

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Background Parents’ play an essential role in Parent–Child Interaction Therapy (PCIT) as the primary agent of intervention with their child. Unfortunately, speech and language therapists (SLTs) report that parents’ engagement is challenging when conducting PCIT. Although focusing on and stimulating the engagement of parents, when needed, can increase the success of PCIT, little is known about what factors influence parent engagement. Aims To explore SLTs’ views about the factors that facilitate or pose barriers to parents’ engagement in PCIT. Methods & Procedures A secondary analysis of 10 interview transcripts about SLTs’ views on delivering PCIT with parents of children with developmental language disorder (DLD) was conducted. Codes from the original analysis where checked for their relevance to parents’ engagement by the first author. Potential themes were identified iteratively with all authors. Outcomes & Results Four themes were identified in the SLTs’ description of their experiences with the engagement of parents: mutual understanding, creating a constructive relationship between the SLT and parent, parental empowerment, and barriers. It became clear that SLTs were focusing on different aspects of engagement. Conclusions & Implications This study makes an initial contribution to our understanding of SLTs’ view of parents’ engagement and about what stimulates parent engagement or effects disengagement. SLTs play an important role in supporting parents to engage and stay engaged with therapy. Training SLTs on how best to engage parents, focusing on mutual understanding, creating constructive relationships between the SLT and parent, parental empowerment, and barriers, is necessary. However, more research is needed on how to train relevant skills in SLTs. Clearer definitions of engagement would improve understanding and judgements about how best to support parents.

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“…Frequent cancellations or “no-shows” for scheduled appointments may also be contributing to underutilization of PAVs in this population. Patient-reported barriers to attending appointments include long waiting times, 25 logistical barriers such as transportation or time off work, 26 and forgetting appointments. 26 …”

Section: Discussionmentioning

confidence: 99%

Underutilization of Preventive Asthma Visits Among Urban Children With Persistent Asthma

Gundewar

David

Frey

et al. 2017

Clin Pediatr (Phila)

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National guidelines recommend that children with persistent asthma have at least 2 preventive asthma visits (PAVs) per year. We sought to determine the percent of urban children with persistent asthma who had a PAV in the past year, and to identify differences in demographics, health-related variables, and management associated with PAVs. Using data from 530 children (3-10 years) participating in a school-based asthma trial, we found that only 25% of children had at least I PAV, with only 5% receiving ≥2 visits. Having a PAV was not associated with demographics or health-related variables. Importantly, having a PAV was associated with having a preventive medication, taking that medication daily, and having a medication adjustment. Although PAVs were associated with actions to improve asthma control and management, these visits were underutilized in this sample. This highlights the need for novel methods to ensure access and deliver care to this vulnerable pediatric population.

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Missed Appointments

Abstract: Efforts to decrease no-show rates should target older patients and well child visits.

Cited by 118 publications

References 19 publications

<p>Evaluating the Impact of Patient No-Shows on Service Quality</p>

<p>Evaluating the Impact of Patient No-Shows on Service Quality</p>

Speech and language therapists’ views on parents’ engagement in Parent–Child Interaction Therapy (PCIT)

Underutilization of Preventive Asthma Visits Among Urban Children With Persistent Asthma

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