Proceedings of the 2013 IEEE 17th International Conference on Computer Supported Cooperative Work in Design (CSCWD) 2013
DOI: 10.1109/cscwd.2013.6581010
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Mobile collaboration technology in engineering asset maintenance: A Delphi study

Abstract: Currently, doing maintenance has significantly altered due to changes in equipment design, information and communication technology, cost pressures and customer acceptance of risk and failures. Moreover, current working circumstances are more complex and require parallel multiple actions. An integrated high-level maintenance comprising multiple sub-systems requires the collaboration of many stakeholders including multiple systems and departments. They work together to improve coordination and sharing of inform… Show more

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Cited by 8 publications
(6 citation statements)
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“…There are various types of technical specifications and operational and administrative systems for managing HE assets, and they not only manage the operation of equipment but also provide maintenance support throughout the assets' life cycle, especially for physical assets (Syafar et al, , 2015. The use of IT in HE asset management could improve the quality of asset management data and information and lead to increased output (Syafar et al, 2015) and decision-making quality (Lytras et al, 2018).…”
Section: Information Technology In Hementioning
confidence: 99%
“…There are various types of technical specifications and operational and administrative systems for managing HE assets, and they not only manage the operation of equipment but also provide maintenance support throughout the assets' life cycle, especially for physical assets (Syafar et al, , 2015. The use of IT in HE asset management could improve the quality of asset management data and information and lead to increased output (Syafar et al, 2015) and decision-making quality (Lytras et al, 2018).…”
Section: Information Technology In Hementioning
confidence: 99%
“…User feedback is extremely useful in assisting maintenance organisation in improving their services. e concept of user's feedback is explained in Stokic et al [75] and Syafar and Gao [76] as empowering management that allows off-site notifications and live feeds that allow management to take the right and informed maintenance decisions to improve on maintenance performance. Generally, one interface is opened to users to receive opinions, critiques, and suggestions, which are valuable information to improve maintenance service delivery [77][78][79].…”
Section: Maintenance Reviewmentioning
confidence: 99%
“…The rapid growth of information technology has led to changes in the way people communicate through the use of social media such as Facebook, Twitter, Instagram, Youtube and Google+ [4], [5], and sentiment analysis is in line with this. This is done in order to facilitate the exchange of information and the expression of ideas and viewpoints on a wide range of topics that are of current interest within the community [6], [7], [8].…”
Section: Introductionmentioning
confidence: 99%