2022
DOI: 10.1108/mip-12-2021-0466
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Mobile wallets adoption: pre- and post-adoption dynamics of mobile wallets usage

Abstract: PurposeThe main objectives of this study are (1) to identify the determinants of pre- and post-adoption dynamics of mobile wallets (m-wallets) usage; (2) to propose and test the linkage framework of pre-adoption and post-adoption dynamics to understand consumers' psyche of m-wallets usage and (3) to examine the moderation of select demographic variables in the path of consumers' continued usage of m-wallets.Design/methodology/approachThe study considered a cross-sectional approach using a questionnaire survey … Show more

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Cited by 39 publications
(23 citation statements)
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“…The importance and validity of the satisfaction construct as a major factor stayed the same as in previous research (Jaiswal et al, 2022;Tam et al, 2020), in which the variable affected the intention to continue both indirectly and directly. The satisfaction factor had the greatest impact on the intention to continue to use mobile payment in the future, followed by the expectancy confirmation factor on performance expectancy, these finding consent with (Nguyen & Ha, 2022;Sasongko et al, 2022).…”
Section: Discussionsupporting
confidence: 60%
“…The importance and validity of the satisfaction construct as a major factor stayed the same as in previous research (Jaiswal et al, 2022;Tam et al, 2020), in which the variable affected the intention to continue both indirectly and directly. The satisfaction factor had the greatest impact on the intention to continue to use mobile payment in the future, followed by the expectancy confirmation factor on performance expectancy, these finding consent with (Nguyen & Ha, 2022;Sasongko et al, 2022).…”
Section: Discussionsupporting
confidence: 60%
“…Sincere efforts should also be made to market these features and benefits via social media and other platforms to cognitively position m-wallet in the mind of the user as a more productive technology that saves efforts and time. In accordance with the findings of previous studies ( Chawla and Joshi, 2021 , Jaiswal et al, 2022 ), results depicted a positive link between favourable infrastructure conditions and intentions. This underlines the significance of support services and resources that are required for the smooth delivery of m-wallet services.…”
Section: Discussionsupporting
confidence: 91%
“…Drawing on TAM, perceived usefulness has a direct correlation to intention to use as a result of extrinsic motive such as achieving a certain goal or gaining a reward (Davis, 1989;Venkatesh et al, 2003Venkatesh et al, , 2012. Prior research provide empirical evidence in China, Singapore, United states, South Africa, Indonesia, India, Malaysia, Europe ( (Altuwaijri & Ferrario, 2022) on the impact of perceived usefulness and perceived ease of use on adoption of new technologies innovation such as online services, mobile phones, e-finance, and mobile payments (Lew et al, 2020;Chawla & Joshi, 2019;Schmidthuber et al, 2020;Altuwaijri & Ferrario, 2022;Jaiswal et al, 2022). There is a wide agreement that TAM has propelled to the forefront in investigations of individual's acceptance of newly emerging technologies.…”
Section: Perceived Usefulnessmentioning
confidence: 99%
“…Features such as performing a financial transaction through a mobile might be a difficult task for a new user. Therefore, perceived ease of use is a factor that determines the intention to use it (Lew et al, 2020;Chawla & Joshi, 2019;Schmidthuber et al, 2020;Altuwaijri & Ferrario, 2022;Jaiswal et al, 2022). Therefore, the perceived ease of use has been an essential factor in accepting new technology such as mobile.…”
Section: Perceived Ease Of Usementioning
confidence: 99%
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