Modelling the performance of CoP in knowledge management

Yang, Cheng-Lang; Wei, Suz-Tsung

doi:10.1080/14783363.2010.487707

Cited by 15 publications

(7 citation statements)

References 7 publications

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“…The study of Yang and Wan (2004) showed that Total Quality Management 87 employees may be wary of KS reducing the pleasure of social activities. Managers need to be careful about the use of social events for creating communities of practice (Yang & Wei, 2010). Informal and conversational opportunities appear to be sought more by employees.…”

Section: Communication Media For Ksmentioning

confidence: 99%

Effect of internal marketing on knowledge sharing and organisational effectiveness in the hotel industry

Yang

2012

Total Quality Management & Business Excellence

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The purpose of this empirical study was to examine and justify the concept that knowledge management needs to be brought into the internal marketing (IM) field, and to investigate how communication media affect knowledge sharing (KS) and organisational effectiveness (OE). This empirical research concerns 499 usable questionnaires from employees of globally managed or franchised hotels in Taiwan. Structural equation modelling results show that the communication media of IM campaigns -conversation -significantly affected KS. This enables front-line employees to provide the right company offerings to external customers at their first encounter. Furthermore, it contributes to the reinforcement of employee competencies and enhances the quality of customer service during the service encounter and, thus, can provide a sustained advantage in market competitiveness and OE.

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Section: Communication Media For Ksmentioning

confidence: 99%

Effect of internal marketing on knowledge sharing and organisational effectiveness in the hotel industry

Yang

2012

Total Quality Management & Business Excellence

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“…Consequently, the performance of the CoP relies heavily on the individuals' willingness to share the knowledge they own, on their active collaboration and participation (Yang & Wei, 2010).…”

Section: Communities Of Practicementioning

confidence: 99%

Ba virtual and inter-organizational evolution: a case study from a EU research project

Bartolacci

Cristalli

Isidori

et al. 2016

JKM

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Purpose: Taking Nonaka’s SECI model as the main reference, this paper aims to offer reflections on the virtual evolution of ba, the places for knowledge creation. Indeed, looking at the current scenario, widening the knowledge spiral to the inter-organizational epistemological level is inevitable. To this aim, information technology tools and virtual communities can establish effective interactions to exchange knowledge, making ba evolve congruently. Design/methodology/approach: The paper takes the exemplary case of a platform developed during a European research project called “BIVEE: Business Innovation in Virtual Enterprise Environments”. The investigative approach chosen is participatory action research (PAR), with two researchers conducting PAR in real time, and two others involved ex post. Findings: The paper shows that the virtual evolution of ba can lead the SECI model towards an inter-organizational level. Moreover, through a learning history, it describes how all the phases of the SECI process, even the Socialization one, can take place or be supported in virtual spaces. Research limitations/implications: Taking into account just one single exemplary case study provides a rich, contextualized understanding of phenomena, while allowing only some theoretical generalizations. Originality/value: This paper contextualizes the SECI model within a Web platform for open innovation, to investigate whether the knowledge creation process can take place entirely within a virtual environment linking subjects from different organizations. In so doing, it applies the SECI model to the phases of the innovation process, called waves

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“…There have been studies done by several researchers (Coulson-Thomas, 2013; Jewels & Ford, 2006; Kimble & Bourdon, 2008; McDermott & O'Dell, 2001; Perrault, Mcclelland, Austin, & Sieppert, 2011; Weiss, 1999) which seek to identify factors enabling high performance in organizations through CoP, but most of them are qualitative in nature; there are very few quantitative studies which too are largely focused on studying a single organization (Buckley & Giannakopoulos, 2011; Mezirow & Taylor, 2009; Sandrock, 2006) or purely academic in nature (Yang & Wei, 2010). Also, most of these studies have been conducted in countries other than India.…”

Section: Introductionmentioning

confidence: 99%

A Framework for Communities of Practice in Learning Organizations

Jagasia¹,

Baul

Mallik³

2015

Business Perspectives and Research

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Knowledge Management (KM) helps organizations adapt, survive, and compete in a discontinuous and ever-changing business environment. Essentially, this involves a set of organizational processes which harness the data and information processing capacity of information technologies, and the creative and innovative capacity of human beings. Communities of practice (CoP) are the social tools to connect, engage, and share knowledge in organizations. The research reported here aims to examine the critical factors for successful implementation of CoPs. Based on a survey of 223 respondents who have participated in successful organizational initiatives related to KM and CoPs, this study uses a regression model to analyze the findings. The results identify four essential factors which lead to an effective CoP implementation—providing proper community support, people factors, alignment of the KM initiative with the business strategy, and key KM processes. The results strongly support the appropriateness of the research model in identifying the success factors. Finally, this study discusses the implications of these findings and offers directions for future research.

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Modelling the performance of CoP in knowledge management

Cited by 15 publications

References 7 publications

Effect of internal marketing on knowledge sharing and organisational effectiveness in the hotel industry

Effect of internal marketing on knowledge sharing and organisational effectiveness in the hotel industry

Ba virtual and inter-organizational evolution: a case study from a EU research project

A Framework for Communities of Practice in Learning Organizations

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