“…There could be more dialogue between family members and the ICU team. (F1, F2, F3, F4, F5, F6, F7, F8, F9, F10, F11, F12, F13, F14, F15, F16, F17, F18, F19, F20, F21, F22, F23, F24, F25, F26, F27, F28, F29, F30) Communication, when used properly, is an excellent work tool in care, as it promotes greater interaction between the team and the person being assisted, facilitating the creation of bonds of trust and obtaining greater satisfaction from patients and team who provide the service (14) . The collective subject of this study hopes to establish a clear, honest and accessible communication with the health team in the ICU.…”