“…In total, for the systems we reviewed, there were nine papers with case studies and usage scenarios [5,17,20,21,22,25,32,34,48], ten user studies [1,2,6,10,11,19,22,26,30,32] and two observational studies [37,38], in addition to surveys, questionnaires and interviews (seven papers). Although a number of papers included some form of a controlled user study, it was however acknowledged that this type of evaluation is generally difficult to conduct due to the various potential confounding factors such as previous knowledge [32].…”