Observing organisational transformation of the public sector in the e-government era

Abstract

Purpose – The purpose of this study is to develop a more comprehensive framework that would provide better insight into the characteristics of organisational transformation (OT) of the public sector organisations in the e-government era. Despite the widespread opinion that successful implementation of information communication technology (ICT) is strongly correlated with the appropriate OT of the public sector, a critical analysis of the available literature within the field indicates that this important dimension of e-government development has been dealt with only partially. Accordingly, the paper attempts the following: to develop a more comprehensive framework for observing OT, to empirically explain the framework through analysis of three Slovenian e-government projects and to develop some general characteristics of ICT-induced OT in the public sector. Design/methodology/approach – The development of the framework is based on an analysis of the available literature, whereas the explanation of such is based on a multiple-case study approach. Findings – The paper contributes to a clearer understanding of what the main characteristics of OT in the e-government era are and how they should be observed. Research limitations/implications – The findings can help researchers to more accurately focus their attention on the most critical aspects of OT. The identified attributes can provide an important basis for future research, particularly from the methodological perspective. Practical implications – The framework can help public managers to focus their attention on the most important attributes of ICT-induced OT to exploit ICT potentials more efficiently. Originality/value – The paper attempts to demystify the concept of OT in the e-government field and place it in a more solid theoretical and empirically explained framework.

Identifying factors affecting the acceptance of government to government system in developing nations – empirical evidence from Nepal

“…Use of ICTs in public administration is an intervention to upgrade service delivery mechanisms. It is a well-known fact that the use of technology will enhance service delivery, but technology adoption is dependent upon social and environmental effects (Nograšek and Vintar, 2015; Dahiya and Mathew, 2016; Siddiquee, 2017). Technology adoption models help to understand its adoption in a specific environment, which has been able to identify the factors to be considered in e-government policy formulation, development and implementation, so the transformations envisioned for public organizations are achieved (Sharma and Panigrahi, 2015; Pedersen, 2018).…”

“…e-Government is not a short-term development through technological intervention; rather, it is a long-term project, which requires high-level political support and collaboration from public, private and nongovernmental organizations (Siddiquee, 2017). A government adopts e-government to transform the existing service delivery system, which is dependent on organizational challenges, contextual challenges, contextual pressure and transformational ability (Nograšek and Vintar, 2015; Pedersen, 2018). The readiness to adopt e-government is not only about the management of technology, but the user’s perspectives have to be considered to develop a fully functional e-government system (Sharma and Panigrahi, 2015; Waheduzzaman and Miah, 2015).…”

Reengineering as a strategic stance for e-governance success - mediating role of core competencies

“…To achieve success in reengineering, its implementation approach must balance all facets of an organization, be it people dimension, cultural dimension, technical dimension or management dimension (Nograšek and Vintar, 2014, 2015). Internal organization changes such as process changes, leadership, culture and human resource management are extensively related to the performance of an organization (Andrews Saxena, 2005a, 2006).…”

ParlTech: Transformation Framework for the Digital Parliament

“…Organizations such as parliaments are complex systems that can be considered an ensemble of five different elements: Process, people, culture, structure, and information systems [1]. These entail the need for an organizational transformation framework that exploits the potential of information communication technology (ICT) [2]. Over the past two decades, the evolutionary use of workplace technologies in organizations has hybridized their use with human activities [3], forming a more complex environment [4] and an emergent human-AI hybrid digital assistant [5] or meta-human configurations as new forms of socio-technical systems [6].…”

“…More than one selection was possible; hence, the total percentage exceeds 100% 2. Other: Economics, History, Higher Education Policy, and Urban Geography, each represented once.…”