Cities, especially those with historical values, are the target of mass tourism. Urban space is often the main source of disputes arising from confl icting interests, attitudes, and needs relating to the way it is used. The causes of confl icts and their scale vary widely. The aim of the research described in the article was to identify the attitudes and expectations of the inhabitants that contribute to the sustainability of the city's tourism economy. The scope of the research also included the analysis of the intensity of confl icts between residents and tourists and the tourism sector. The research was conducted in July 2020, i.e. during the COVID-19 pandemic, using a questionnaire with an extensive structure. Statistical analysis of the obtained data included surveys obtained from 386 respondents and the division into persons representing the tourism industry (45% of respondents), as well as diff erentiation by place of residence, in order to distinguish districts with 1 Artykuł powstał w ramach projektu badawczego pt. "Model biznesu w przedsiębiorstwach uzdrowiskowych" (nr 2017/25/B/HS4/00301), nadzorowanego i fi nansowanego przez Narodowe Centrum Nauki w Krakowie.46 ZYGMUNT KRUCZEK, ADAM SZROMEK, BARTŁOMIEJ WALAS, LESZEK MAZANEK high tourist traffi c. The confl icts occurring among the stakeholders of the tourism market were analyzed, who were classifi ed into four groups: entrepreneurs from the tourism industry, residents of Krakow, tourists from the reception area and local government. The level of confl icts was tested using a rating scale that was calibrated against zero (0.0 ± 1.0). The respondents most often indicated the occurrence of confl icts between tourists and residents, and between representatives of the tourism industry and residents. A confl ict between the inhabitants and the local government is noticed a little less frequently. The confl ict between the tourists themselves is strongly denied. In the opinion of the respondents, confl icts are the result of diff erent structures in the hierarchy of values and the diff erent perception of the city. The common postulate of sustainable tourism in cities after the pandemic period has been identifi ed in the research through the attitudes and expectations of residents. They mainly concern limiting the number of new accommodation facilities in historical zone, limiting short-term tourist rentals and the right of the city authorities to interfere with the rental phenomenon, increasing restrictions on entering the city center, prohibiting onerous types of transport, and restricting hours of serving alcohol.