Open innovation in the food and beverage industry

Sáez, Cristina Bayona; Cruz‐Cázares, Claudio; García‐Marco, Teresa; Sánchez, Mercedes

doi:10.1108/md-04-2016-0213

Cited by 70 publications

(70 citation statements)

References 77 publications

(155 reference statements)

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“…The findings of this present study can be considered as one of the few external sources of open innovation, as suggested by Bayona-Saez et al [111] for marketing managers of middle-priced restaurants. The research clearly shows that customer expectations for middle-priced restaurant services are very similar to expectations for luxury restaurants and are associated more to intangible aspects of services encountered, such as appropriate behavior manners both from personnel and other customers side, privacy seeking and less to the physical dimension of restaurant services.…”

Section: Discussion: Social Servicescape Factors and Open Innovation In Restaurant Servicessupporting

confidence: 70%

The Impact of Social Servicescape Factors on Customers’ Satisfaction and Repurchase Intentions in Mid-Range Restaurants in Baltic States

Morkūnas

Rudienė

2020

Journal of Open Innovation: Technology, Market, and Complexity

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The present paper studies the importance of social servicescape factors to customer satisfaction in middle-priced restaurant services. This paper fills the existing literature gap on the importance of social servicescape factors onto customers’ satisfaction in middle-priced services. A survey of 514 respondents from three capitals of the Baltic States was conducted for the purpose of the present study. Descriptive statistics together with an independent samples t-test and partial least squares path analysis were employed for data processing. The results obtained confirmed the hypothesis about the importance of social servicescape attributes to customer satisfaction. The study also highlighted the difference in gender attitudes towards intangible aspects of service delivery. The research confirmed the existence of a relationship between customer satisfaction and repurchase intentions, although to a lesser extent than could have been anticipated from the literature review. The findings of the study covered by the present paper allow us to position middle-priced restaurants closer to luxury ones compared to casual restaurants

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Section: Discussion: Social Servicescape Factors and Open Innovation In Restaurant Servicessupporting

confidence: 70%

The Impact of Social Servicescape Factors on Customers’ Satisfaction and Repurchase Intentions in Mid-Range Restaurants in Baltic States

Morkūnas

Rudienė

2020

Journal of Open Innovation: Technology, Market, and Complexity

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“…Different effects of innovation strategies on process innovation can be found in the literature (Greco et al, 2015;Bayona-Saez et al, 2017). In low technology intensity sectors, external innovation strategy positively affects process innovation (Cruz-C azares et al, 2010).…”

Section: Innovation Strategy and Process Innovationmentioning

confidence: 99%

The effects of internal and external innovation strategies on process innovation in Vietnamese firms

Phung

Tran

Vermeulen

et al. 2021

APJIE

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Purpose This paper aims to investigate the antecedents of process innovation to provide more alternates for Vietnamese firms as they are still struggling to find an appropriate innovation strategy. Design/methodology/approach The research analyzes the separate impacts of each innovation strategy on process innovation using logistic regression models. Data were collected using a stratified random sampling method. Findings The results show that having an innovation strategy is good for innovation, regardless of whether the strategy is internal or external. Internal and external strategies are proved not complements but substitutes. However, the internal strategy seems to be most beneficial. Weak institutional settings further strengthen the importance of internal strategies, whereas strong institutional settings favor external strategies. Originality/value This paper analyzes the impact of different innovation strategies on process innovation in Vietnamese firms using firm-level data. The findings strongly recommend that in weak institutional settings such as Vietnam, firms should focus on an internal strategy because the emphasis on external innovation strategies might be a western bias stemming from research in mostly strong institutional contexts.

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“…Furthermore, open innovation affects economic dynamics on a more macroscopic level: not only through the relationship between open innovation and closed innovation, but also through the dynamics of open innovation and social innovation [37]. In other words, through several feedback loops, such as the open innovation of a knowledge city and the open innovation of a national innovation system, powerful open innovation reinforcement loops exist on the macro level [38]. Also, the development and application of various business models that connect the firms and the market together with open innovation have to be newly understood and explained through a reinforcement of open innovation or balanced loops [39].…”

Section: Discussionmentioning

confidence: 99%

Dismantling of the Inverted U-Curve of Open Innovation

et al. 2017

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Abstract:The purpose of this study is to address the following research question: What is the relationship between open innovation and firm performance? The study built up a research framework with three factors-i.e., open innovation strategy, time scope, and industry condition-to find out the concrete open innovation effects on firm performance. This study adopted four different research methods. Firstly, we applied the aforementioned factors to a game of life simulation in order to identify the concrete differences of open innovation effects on firm performance. Secondly, the study examined the real dynamics of open innovation effects on firm performance in the aircraft industry-one of the oldest modern industries-through a quantitative patent analysis. It then looked into the effects of major factors that impact open innovation effects. Thirdly, this study developed a mathematical model and tried to open the black box of open innovation effects on firm performance. Lastly, the study logically compiled research on open innovation effects on firm performance through the presentation of a causal loop model and derived the possible implications.

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Open innovation in the food and beverage industry

Cited by 70 publications

References 77 publications

The Impact of Social Servicescape Factors on Customers’ Satisfaction and Repurchase Intentions in Mid-Range Restaurants in Baltic States

The Impact of Social Servicescape Factors on Customers’ Satisfaction and Repurchase Intentions in Mid-Range Restaurants in Baltic States

The effects of internal and external innovation strategies on process innovation in Vietnamese firms

Dismantling of the Inverted U-Curve of Open Innovation

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