Ordinary users, precursory users and experts in the anticipation of future needs: Evaluation of their contribution in the elaboration of new needs in energy for housing

Martin, Antoine; Agnoletti, Marie-France; Brangier, Éric

doi:10.1016/j.apergo.2021.103394

Cited by 12 publications

(6 citation statements)

References 41 publications

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“…Trusting beliefs are the trustor's perceptions that the trustee possesses characteristics that benefit the trustor (Mayer et al, 1995). Several studies (Gupta & Kabadayi, 2010; Kim & Peterson, 2017; Schlosser et al, 2006) agree on three main facets associated with trust: ability (the group of skills, competencies, and characteristics that enable a trustee to have influence within a specific domain), benevolence (the extent to which a trustee is believed to want to do good to the trustor), and integrity (the trustor's perception that the trustee adheres to a set of principles that the trustor expects).…”

Section: Theoretical Background and Development Of Hypothesesmentioning

confidence: 99%

Creepiness: Its antecedents and impact on loyalty when interacting with a chatbot

Rajaobelina

Tep

Arcand

et al. 2021

Psychology and Marketing

119

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Consumers sometimes describe their experience of interacting with artificial intelligence‐based human‐like chatbots as creepy. This study investigates the antecedents of creepiness (i.e., the chatbot's usability, privacy concerns, and user variables such as technology anxiety and the need for human interaction) and its impact on consumer loyalty. Grounded in the technology paradox, it deepens the understanding of creepiness in light of the theoretical underpinnings of the privacy paradox and privacy cynicism. Presented with the task of obtaining a car insurance quote, 430 consumers participated in a simulation involving interaction with a chatbot, followed by a questionnaire. The findings show that creepiness decreases loyalty and indirectly impacts it through trust and negative emotions. While usability reduces perceptions of creepiness, privacy concerns raised by the interaction with the chatbot increase creepiness, which is positively associated with consumer traits (i.e., technology anxiety and need for human interaction). The main contribution of the research lies in its focus on creepiness, a concept under‐researched in the marketing literature, and which can be seen from the perspective of a coping mechanism for consumers’ privacy concerns. This paper provides practical implications to orient managers in the design and implementation of chatbots, as a promising touch point to build customer loyalty.

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Section: Theoretical Background and Development Of Hypothesesmentioning

confidence: 99%

Creepiness: Its antecedents and impact on loyalty when interacting with a chatbot

Rajaobelina

Tep

Arcand

et al. 2021

Psychology and Marketing

119

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“…Textual analysis requires the use of lexicometric analysis methods. Lexical analysis is recommended to analyse in detail the discourse collected during interviews; for example, interviews with the various actors involved in the design process (Martin et al , 2021; Wolff et al , 2005). Lexicometry can be defined as the “set of methods for performing formal reorganizations of the textual sequence and statistical analyses of the vocabulary of a body of texts” (Lebart and Salem, 1988).…”

Section: Methodsmentioning

confidence: 99%

Perspectives on the evolution of a fabrication laboratory in an emerging country: a comparative lexicometric study of European FabLabs

Rejeb

Roussel

2021

JMTM

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PurposeThe purpose of this paper is to help in the establishment of the first fabrication laboratory (FabLab) in Tunisia. The FabLab movement offers many interesting opportunities through value creation, innovation, training and access to digital manufacturing technologies. A newly created FabLab should be well-positioned in terms of business model, purpose and management. The aim of this paper is to conduct a comparative analysis of FabLabs in developed countries (mainly in France and Luxembourg) and to provide recommendations on the possible development of a FabLab in Tunisia (FabLabENIT).Design/methodology/approachTwelve FabLabs were visited and experts from the makers movement were interviewed. Data from the visits and interviews were analysed using lexicometric tools. This methodology is based on three main steps: first, the identification and selection of panel of studied FabLabs interviews; second transcribing and coding for IRaMuTeQ software; and third, correspondence analysis.FindingsThe correspondence analysis determined five main factors of analysis that were interpreted using the most correlated words. The analysis of the correlation of the FabLabs and these five factors showed that FabLabENIT was strongly correlated with the third factor (interpreted as the organisation and structure factor). Recommendations for the purpose, local impact and methods were derived using the position of FabLabENIT in relation to the other factors.Practical implicationsThis study highlighted five main topics that characterise FabLabs in developing countries before and after their creation. A second practical contribution of this paper is that it provides a framework for FabLab managers and founders to anticipate possible trajectories of evolution for their organisations, especially in an emerging country. Another contribution, both practical and methodological, is the demonstration of the use of textual interview analysis tools (mainly correspondence analysis) to determine the main practices and characteristics of a creative organisation, such as a FabLab.Originality/valueOne original feature of this paper is the topic of the study, especially in the current context of the COVID-19 outbreak, in which the FabLab movement provided interesting solutions that were designed and manufactured using digital manufacturing technologies. A second originality resides in the use of lexicometric techniques to analyse the information that was discussed during the interviews.

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“…As an example of method development using FT theory, the 'needs anticipation interview', is one of the possible answers to Miller's question. Within prospective ergonomics an interview technique is indeed under development to take into account FT (Brangier et al 2018(Brangier et al , 2019Martin, Agnoletti, and Brangier 2021a;Martin 2021), i.e., it starts with general details (coherent with 5.1.2), activates personal goals related (consistent with 5.1.5) and brings individuals to imagine their own future activities (coherent with 5.1.4). There is room for further improvements though and more could be done regarding methods such as personas (could 'prospective' personas be written in a way that would improve HF&E practitioners' future thinking?, e.g., see Martin, Agnoletti, and Brangier [2021b]) or focus groups (could a group setting improve FT compared to an individual setting?…”

Section: 3/ Explore Non-verbal Dimensions Of Future Thinkingmentioning

confidence: 99%

Unravelling future thinking: a valuable concept for prospective ergonomics

Colin

Martin

Bonneviot

et al. 2021

Theoretical Issues in Ergonomics Science

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Future thinking (FT) is the cognitive ability that enables humans to mentally imagine and pre-experience future events. Despite a sharp increase in basic research on future thinking in the last decade, we note the lack of transfer to Human Factors and Ergonomics (HF&E), although the field is increasingly concerned by future artefacts and although theory building on future-oriented HF&E has begun (e.g., prospective ergonomics). This article gives an overview of key findings regarding future thinking, namely i) underlying cognitive mechanisms, ii) functions and obstacles, iii) common descriptors of future thinking, iv) recommendations as to the possible improvement of future thinking during user research and, v) methods for the assessment of future thinking abilities. This synthesis can support HF&E practitioners in fine-tuning their future-oriented methods.

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Ordinary users, precursory users and experts in the anticipation of future needs: Evaluation of their contribution in the elaboration of new needs in energy for housing

Cited by 12 publications

References 41 publications

Creepiness: Its antecedents and impact on loyalty when interacting with a chatbot

Creepiness: Its antecedents and impact on loyalty when interacting with a chatbot

Perspectives on the evolution of a fabrication laboratory in an emerging country: a comparative lexicometric study of European FabLabs

Unravelling future thinking: a valuable concept for prospective ergonomics

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