Organizational Dynamics of Technology-Based Innovation: Diversifying the Research Agenda

Wastell, David; McMaster, Tom

doi:10.1057/palgrave.jit.2000133

Cited by 11 publications

(11 citation statements)

References 8 publications

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“…Rogers' original work has spawned a vast profusion of derivative models, such as the technology adoption model, which with its various embellishments dominates the research in the field of information systems on technology adoption and diffusion. 137 Alternative theorisations have begun to spring up, such as those based on actor-network theory (for a recent discussion of applications in health care, see Cresswell et al 138 ) but models based on Rogers' continue to hold sway. 137 A pertinent limitation of Rogers' model is its focus on adoption decisions made by individuals rather than organisations.…”

Section: Technology Adoptionmentioning

confidence: 99%

“…137 Alternative theorisations have begun to spring up, such as those based on actor-network theory (for a recent discussion of applications in health care, see Cresswell et al 138 ) but models based on Rogers' continue to hold sway. 137 A pertinent limitation of Rogers' model is its focus on adoption decisions made by individuals rather than organisations. As Van de Ven 139 argues, the process of organisational innovation and adoption is considerably more complex, with multiple potential initiatives unfolding in parallel, all competing for priority in a politically contested milieu.…”

Section: Technology Adoptionmentioning

confidence: 99%

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Improving practice in safeguarding at the interface between hospital services and children’s social care: a mixed-methods case study

White

Wastell

Smith

et al. 2015

Health Services and Delivery Research

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BackgroundHospital settings have an important impact on children harmed by parents and carers. Concern arises from the capacity of these settings to respond effectively to individual needs despite increased NHS policy awareness and actions on safeguarding. Patient safety initiatives have rarely modelled in detail the social and cultural dynamics of child health settings and children’s safeguarding. This study is focused on supporting and evaluating clinician-led service design in an acute trust. A suite of initiatives and artefacts has been designed, based on sociotechnical principles, on the premise that only a thorough understanding of human, social and organisational challenges will afford effective solutions.ObjectivesThe study addresses the following primary question: ‘Can a safeguarding culture be designed within the hospital environment that will provide the conditions for the detection of children at risk of abuse and support protective actions before discharge, including collaboration with external agencies?’ Objectives include the development of a sociologically rich understanding of why diagnostic failures and communication breakdowns occur; the design of a suite of integrated interventions for promoting a positive safety culture, following a user-centred approach; and the evaluation of the effectiveness of this package, including its generalisability across sites.DesignThe study took place in two sites: the primary site where the initiatives were developed and a further site with the original intention of transferring developments. The investigation follows a broaddesign scienceapproach. The evaluation of a design intervention relies on a rigorous understanding of the realities of everyday practice, and the study thus draws on mixed methods to examine the impact of service redesign on cultures and practices.FindingsThe data suggest that safeguarding children can become mainstream patient safety business. Board support is vital. In our primary site, there has been a steady integration of learning from serious case reviews and other child protection-related processes with ‘patient safety’-related incidents, with growing recognition that similar systemic issues impact on both domains. Making use of a familiar vocabulary to redescribesafeguardingas asafetyissue, and thus as something fundamental to the functions of an acute hospital, has been part of the success. The data suggest that persistence, resilience and vigilance from the safeguarding leadership and executive teams are crucial. Current policy includes the development of the Child Protection Information Sharing project, which is intended to improve information flow between the NHS, particularly hospitals and children’s social care. The findings from this study suggest the importance of good design, piloting, incrementalism and a thorough empirical engagement with everyday practices during implementation of this and any future information systems based reform.ConclusionsSafeguarding takes place in a complex system and even minor changes within any part of that system can impact on the rest in unpredictable ways. It is important that managers adopt a ‘design attitude’ and seek to mitigate unintended consequences through careful experimentation. The findings suggest the need for the design of systems to enhance communication and not simply to ‘share information’. Technological solutions impact on everyday decision-making and can have unintended consequences. Attention to forces of change and stasis in health settings, the factors affecting technology transfer and the impact of the configuration of local authority services are suggested as a key priorities for future research.FundingThe National Institute for Health Research Health Services and Delivery Research programme.

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Section: Technology Adoptionmentioning

confidence: 99%

Section: Technology Adoptionmentioning

confidence: 99%

Improving practice in safeguarding at the interface between hospital services and children’s social care: a mixed-methods case study

White

Wastell

Smith

et al. 2015

Health Services and Delivery Research

View full text Add to dashboard Cite

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“…A theoretical approach to understanding IT adoption has been an important research agenda in Information Systems research [30]. While resource constraints (i.e.…”

Section: Theoretical Framework In It Adoptionmentioning

confidence: 99%

Exploring Barriers to the Adoption of Mobile Technologies for Volunteer Data Collection Campaigns

Kim

Mankoff

Paulos

2015

Proceedings of the 33rd Annual ACM Conference on Human Factors in Computing Systems

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Volunteer campaigns for data collection make it possible for non-profit organizations to extend their ability to monitor and respond to critical environmental and societal issues. Yet mobile data collection technologies that have the potential to lower the costs and increase the accuracy of volunteer-collected data are not commonly used in these campaigns. In this paper we conduct a series of studies that reveal the complex issues affecting technology adoption in this domain. First, we surveyed and interviewed existing volunteering campaigns to map out current technology usage within volunteer campaigns. Next, we provided two organizations with a customizable tool for data collection (Sensr) and studied its use and non-use across six real volunteer-driven campaigns over six months. Our study explored success and failure across the first few phases of the campaign lifecycle (campaign creation, initial deployment, and adoption). Our results highlight the impact of resource constraints, cognitive factors, the depth of volunteer engagement, and stakeholders' perspective on technology as important factors contributing to the adoption and usage of mobile data collection technologies. We use these findings to argue for specific design features to accelerate the adoption and use of such tools in volunteer data collection campaigns.

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“…Finally, the present paper also is aimed to assess the impact of the knowledge sharing dynamics exposed earlier on the effectiveness of a series of management practices intended to improve the organizational environment and performance of staff members, as well as the impact of those forces in the innovation capability of Chinese firms. Based on [22], whom argued that the correct treatment of social dilemmas shapes organizational performance, the set of managerial practices considered for this study included structural and motivational solutions to social dilemmas [23] and [17], [24], in the same way, we evaluate the impact of the knowledge sharing dynamics previously mentioned on the effectiveness of technical forums or communities of practice set by organizations as a platform to enable and enhance the expertise of their teams in technical areas of interest. [25] explained that communities of practice are ideal tools for building teams, especially those focused on new product development.…”

Section: Introductionmentioning

confidence: 99%

Dissecting Guanxi: It‘s Impact on Knowledge Sharing and the Innovation Capability in Chinese Firms

Jose¹

2017

IJKE

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Based on the theory of social capital the present study aimed to assess the impact of certain knowledge sharing dynamics at the team level on the innovation capability of Chinese firms. The dimensions considered were: Type of knowledge shared and received, quantity and quality. Also, this paper was set to discover the effect of specific knowledge sharing dynamics on the perceptions of trustworthiness towards outsiders to Guanxi networks, as well as on certain management practices aimed it improve the organizational environment.

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Organizational Dynamics of Technology-Based Innovation: Diversifying the Research Agenda

Cited by 11 publications

References 8 publications

Improving practice in safeguarding at the interface between hospital services and children’s social care: a mixed-methods case study

Improving practice in safeguarding at the interface between hospital services and children’s social care: a mixed-methods case study

Exploring Barriers to the Adoption of Mobile Technologies for Volunteer Data Collection Campaigns

Dissecting Guanxi: It‘s Impact on Knowledge Sharing and the Innovation Capability in Chinese Firms

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