Patient Satisfaction as an Indicator of the Quality of Nursing Care

Leino‐Kilpi, Helena; Vuorenheimo, Jaana

doi:10.1177/010740839201200308

Cited by 31 publications

(42 citation statements)

References 33 publications

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“…This finding is in line with previous results as insufficient information has been shown to be the most common cause of dissatisfaction (e.g. [6,13,17]).…”

Section: Discussionsupporting

confidence: 93%

The Patient Satisfaction Scale – an empirical investigation into the Finnish adaptation

Suhonen

Leino‐Kilpi

Välimäki

et al. 2006

Evaluation Clinical Practice

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“…This finding is in line with previous results as insufficient information has been shown to be the most common cause of dissatisfaction (e.g. [6,13,17]).…”

Section: Discussionsupporting

confidence: 93%

The Patient Satisfaction Scale – an empirical investigation into the Finnish adaptation

Suhonen

Leino‐Kilpi

Välimäki

et al. 2006

Evaluation Clinical Practice

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“…Nursing care should be aimed at instructing patients to increase their knowledge, thereby helping them to attain good health (22, p. 85). Despite this, insufficient information has been shown to be perhaps the most common cause of dissatisfaction (14, 18). Many factors may contribute to the patient's experience of not receiving sufficient information.…”

Section: Discussionmentioning

confidence: 99%

Patient satisfaction with nursing care in the context of health care: a literature study

Johansson

Oléni

Fridlund

2002

Scandinavian Caring Sciences

312

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To evaluate and improve the quality of care provided, it is of vital importance to investigate the quality of care in the context of health care. Patient satisfaction is a significant indicator of the quality of care. Consequently, quality work includes investigations that map out patient satisfaction with nursing care. To improve the quality of nursing care, the nurse needs to know what factors influence patient satisfaction. The aim of this literature study was to describe the influences on patient satisfaction with regard to nursing care in the context of health care. In the description of nursing care, we have used Henderson's nursing care model. The results describe eight domains that have an influence on patient satisfaction with nursing care: the socio-demographic background of the patients, patients' expectations regarding nursing care, the physical environment, communication and information, participation and involvement, interpersonal relations between nurse and patient, nurses' medical-technical competence, and the influence of the health care organization on both patients and nurses. The bulk of the literature included in the study came from the UK, Sweden and the USA. This means that the results should be applicable to health care in the western world. An important implication for future research is to continue to elucidate the factors that influence satisfaction with nursing care, as seen from the patient's perspective.

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“…It is essential to create a setting that reinforces the patient's resources and an environment where the patient feels safe and comfortable in participating. Patients need the chance to practise self-care skills and the use of home care medical equipment, such as managing with wound care or with a broken arm (Leino-Kilpi & Vuorenheimo 1992, Ahroni 1996, Phillips 1999, Donovan & Ward 2001, Johansson et al 2003, Rossignol et al 2004). Short hospital stays challenge the knowledge level and resources of patients and the desire to assume responsibility for their care calls for a patient-oriented counselling approach (Karlsen 1997, Turner et al 1999, Rycroft-Malone et al 2000, Marcum et al 2002.…”

Section: Introductionmentioning

confidence: 99%

Experiences of counselling in the emergency department during the waiting period: importance of family participation

Paavilainen

Salminen‐Tuomaala

Kurikka

et al. 2009

Journal of Clinical Nursing

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Aim. To describe patients' experiences of counselling, defined as information giving and advice by nursing staff, in the emergency department. A particular focus was on the waiting period and on the importance of family participation in counselling. Background. Counselling is a widely studied topic in nursing. Too little is known about counselling in emergency departments and especially about participation of family members and suitability of counselling for the patient's life situation. Design. Descriptive quantitative study. Methods. Data were collected by questionnaires from patients (n = 107) visiting a hospital emergency department. The data were subjected to statistical analysis. Results. Forty-two per cent of patients arrived at the emergency department with a family member: spouse or cohabiting partner, mother, father or daughter. Patients were fairly satisfied with the counselling. The presence of a family member was important to the majority of patients (75%). About half of the patients wanted information concerning their illness, condition and treatment to be given to their family members. Those visiting the department with a family member were more satisfied with counselling and felt that it promoted their participation in care. Conclusion. It is to encourage patients' family members to participate in counselling situations in emergency departments. However, the type of information passed on to family members should be carefully discussed and prepared. Relevance to clinical practice. Patients' family members seem to be important partners in counselling situations. The presence of family members supports patients in the emergency department during the waiting period and helps them orientate in their situation. When family members are present, issues which patients wish to discuss should be carefully planned. Family presence should be encouraged in emergency departments.Key words: acute care, counselling, emergency care, emergency department, family nursing Accepted for publication: 9 July 2008 BackgroundAcute illness may give rise to feelings of helplessness, uncertainty and fear in patients when they arrive at the emergency department. An acute illness amidst unfamiliar surroundings and medical equipment can cause stress (Fredriksen & Ringsberg 2007). Acute illness often comes on suddenly and is characterised by unpredictability and uncontrollability. Patients' perceptions are also influenced by how much the illness changes their life situation. The more feelings of relinquishment and loss they experience, the more anxious and vulnerable they are. A perceived lack of control over the situation and separation from family are also perceived as threatening (Fredriksen & Ringsberg 2007 Because of the patient's vulnerability, the nursing staff providing patient counselling in the emergency department need to show special sensitivity (Towle & Weston 2006). In this study counselling is defined as information giving and advice concerning illness and care.Acutely ill patients expect to receive safe care. They...

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Patient Satisfaction as an Indicator of the Quality of Nursing Care

Cited by 31 publications

References 33 publications

The Patient Satisfaction Scale – an empirical investigation into the Finnish adaptation

The Patient Satisfaction Scale – an empirical investigation into the Finnish adaptation

Patient satisfaction with nursing care in the context of health care: a literature study

Experiences of counselling in the emergency department during the waiting period: importance of family participation

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