Patient Satisfaction in Mental Health Care:Evaluating an Evaluative Method

Development and testing of a scale measuring parent satisfaction with staff interactions

“…[13][14][15][16] Technical aspects of care, although an important determinant of clinical outcomes, have not been found to account for significant variance in consumer satisfaction. 17 Focusing on interpersonal interactions of staff, therefore, served as the common denominator when developing items for the parent satisfaction scale described in this article.…”

A systematic review of factors associated with service user satisfaction with psychiatric inpatient services

“…Many researchers have commented on the lack of a unified concept of satisfaction and the challenges this has created in developing an evidence base around related factors (Bleich et al, 2009;Williams and Wilkinson, 1995). Historically, the views of mental health service users have been disregarded due to a belief that they lack the insight and ability to evaluate mental health services (Ruggeri et al, 2003;Williams and Wilkinson, 1995). Evidence that service users' satisfaction is a more accurate predictor of the quality of services than other measures has contributed to a shift in this view (Shipley et al, 2000).…”

“…Factors thought to be related to service user satisfaction have been inconsistently linked, to the extent that some have dismissed the possibility of links between service user satisfaction and sociodemographic characteristics as these links are perceived to be unreliable (Carr-Hill, 1992). Many researchers have commented on the lack of a unified concept of satisfaction and the challenges this has created in developing an evidence base around related factors (Bleich et al, 2009;Williams and Wilkinson, 1995). Historically, the views of mental health service users have been disregarded due to a belief that they lack the insight and ability to evaluate mental health services (Ruggeri et al, 2003;Williams and Wilkinson, 1995).…”

“…The literature relating to satisfaction with health care has historically been subject to methodological concerns (Bleich et al, 2009;Druss et al, 1999;Henderson et al, 1999;Larsen et al, 1979;Nguyen et al, 1983;Williams and Wilkinson, 1995). Factors thought to be related to service user satisfaction have been inconsistently linked, to the extent that some have dismissed the possibility of links between service user satisfaction and sociodemographic characteristics as these links are perceived to be unreliable (Carr-Hill, 1992).…”

Cuestionarios de satisfacción en psiquiatría: Ventajas y controversias

“…La consecuencia es un acortamiento progresivo de la distancia entre «ellos», «los usuarios» y «nosotros», los profesionales (4). A esto se añade, en Estados Unidos, la presión ejercida sobre los profesionales desde el Managed Care, las compañías de seguros y las asociaciones de familiares.…”