“…An important aspect of the communication between healthcare providers and patients is clarity of information. Several studies in different areas of the healthcare system suggest that providers do not always manage to communicate clearly with patients (Bagley, Hunter, & Bacarese-Hamilton, 2011;Chappuy et al, 2012;Debaty et al, 2015;Howard, Jacobson, & Kripalani, 2013;Weatherspoon, Horowitz, Kleinman, & Wang, 2015). Some studies draw attention to complicating factors: Healthcare providers overestimate their communicative skills (Howard et al, 2013;Wolf, Baker, & Makoul, 2007), see their communicative performance from a different perspective than patients (Kenny et al, 2010), and doubt the usefulness of effective communication techniques (Weatherspoon et al, 2015).…”