PEMBELAJARAN DAN APLIKASI MAKNA INTERPERSONAL: TRANSAKSIONAL: PROPOSAL SEBAGAI PEMAHAMAN AKTIVITAS BERBAHASA STAF HOUSEKEEPING DAN FOOD AND BEVERAGE SERVICE DALAM MENGHADAPI PERMINTAAN DARI TAMU ASING (Pendekatan Linguistik Sistemik Fungsional)

Abstract

Hotel staffs are obligated to have skills for handling guests" requests, especially for housekeeping (HK) and food and beverage (FB) divisions. The services are not only limited to which are done physically, but also in language issues. HK and FB, who are dominantly not English-educated background, have course, especially for encountering various requests from foreign guests. This article is composed by the writer from his experience as English instructor for those staffs. He teaches the English lesson purposed for the staffs so that they can identify there is a request from the guest and how to respond. The learning was done by using systemic functional linguistics approach, through modulated interrogative and inclination clauses, to reach the goal. Both showed exchanges toward goods and service. This learning has found a new way in language activity, so that the learners can internalize themselves towards language structures which have certain function with reasoned background relating to context. Key Terms Definitions:housekeeping, food and beverage, guests, hotel, requests, English, systemic functional linguistics, interrogative, inclination, modulation I. PENDAHULUANSektor pariwisata dunia saat ini berkembang pesat. Hal ini didukung oleh dukungan dari setiap pemerintah untuk menjadikan pariwisata sebagai bagian dari pendapatan, sekaligus kebanggaan suatu negara. Hotel menjadi tempat yang tepat bagi wisatawan untuk menginap, sebelum melanjutkan perjalanan kembali. Oleh karena itu, pelayanan terhadap tamu hotel semakin ditingkatkan. Sebagai bentuk pelayanan, staf hotel harus siap untuk memperoleh kepuasan tamu. Bahasa Inggris menjadi bahasa asing yang harus dikuasai, karena posisinya saat ini yang masih menjadi lingua franca dunia. Dengan semangat pelayanan hotel dan dukungan pemerintah, diharapkan akan datang wisatawan dari seluruh dunia.

The Interpersonal Meaning on the Covid-19 Vaccination News in Indonesia: A Systemic Functional Linguistics Study

“…Other interpersonal meaning research with various data sources has been conducted by Nezhard and Tavakoli (2013), Chafidzoh (2020), Khaofia (2018), Hidayat, Abrizal, & Alek (2018), & Mulia (2015). Nezhard and Tavakoli (2013) aims to reveal the use of polarity in Persian while Mulia's (2015) research focuses on the function of interpersonal meaning as a means of exchanging meaning in the language used by Housekeeping and Food and Beverage staff. Meanwhile, Chafidzoh (2020), Khaofia (2018), Hidayat, Abrizal, & Alek (2018) used different data sources.…”

“…Chafidzoh (2020) aims to examine the use of MOOD system options in classic Arabic humor conversations, while Khaofia (2018) aims to identify the type of modality used in a talk show and research conducted by Hidayat, Abrizal, & Alek (2018) aims to investigate and investigated the interpersonal meaning of the product 'YOUC1000' in Indonesian television advertisements. In their research, Chafidzoh (2020) and Khaofia (2018) have not described the author's assessment of other participants while Nezhard & Tavakoli (2013), Mulia (2015), and Hidayat, Abrizal, & Alek (2018) have not described the relationship between roles and social status, participant's assessment of other participants, and the level of participant involvement in a discourse.…”