Penerapan Balance Scorecard untuk Badan Penelitian dan Pengembangan Kementerian Dalam Negeri

Narutomo, Teguh

doi:10.21787/jbp.04.2012.189-200

Cited by 5 publications

(4 citation statements)

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“…Di bidang kesehatan, misalnya, studi implementasi BSC telah dilakukan di berbagai negara, termasuk Amerika Serikat, Belanda, Inggris, Kanada, Selandia Baru, Singapura, dan Swedia (Lars-Göran Aidemark & Funck, 2009;Braam, Benders, & Heusinkveld, 2007;Chang, 2007;Chow-Chua & Goh, 2002;Libby, Salterio, & Webb, 2004;Northcott & France, 2005;Pallot, 2001). Di Indonesia sendiri, area sektor publik yang mendapatkan perhatian lebih adalah bidang pengelolaan pemerintah pusat, yaitu Kementerian Keuangan (Budiarso, 2013), Kementerian Kelautan dan Perikanan (Nurcholis, Satria, & Maulana, 2017), dan Kementerian Dalam Negeri (Narutomo, 2012), bidang pengelolaan pemerintah daerah, yaitu Pemerintah Provinsi Kepulauan Riau (Gunarsih, Saleh, Syukron D. W., & Deros, 2016) dan Pemerintah Provinsi Kalimantan Timur (Nor, 2012), bidang pendidikan, yaitu Universitas Kristen Satya Wacana (Tanone, Manongga, & Tambotoh, 2013). Sementara, area sektor publik lainnya relatif diabaikan.…”

Section: Pendahuluanunclassified

Desain Kerangka Konseptual Balanced Score Card Pada Lembaga Riset Pemerintah

Qadri

Jauhari

2020

Jurnal Pajak dan Keuangan Negara

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This research aims to formulate a conceptual model of balanced scorecard for public sector organization, especially for the Indonesian Institute of Sciences, based on international best practices. Key success factors for implementating the model and the challenges are the other objectices of this research. It employed explanatory case study research as methodology to achieve the research objectives. 2 main protocols for collecting empirical evidences, namely document analysis and archival records study, were carried out for later scrutiny using explanation building techniques and analytic generalization as method of analysis. The results of this research not only display, but also define what a balanced scorecard model for public sector organization should be looked like as the model aligns with organizational characteristics and strategic plan. In order to achieving a successful implementation, continuous improvement should be applied to the model. No less important is to obtain top management support to boost the full implementation of the model so that it will improve LIPI’s performance as well as its goals achievement.Penelitian ini dilakukan untuk merumuskan model konseptual balanced scorecard bagi organisasi sektor publik, dalam hal ini Lembaga Ilmu Pengetahuan Indonesia, berdasarkan praktik terbaik di dunia internasional, serta apa saja faktor yang menjadi kunci sukses implementasi model tersebut dan apa saja tantangan implementasinya. Metodologi riset studi kasus eksplanatori digunakan untuk untuk mencapai tujuan penelitian tersebut. 2 protokol utama untuk pengumpulan bukti empiris, analisis artikel seminal dan studi dokumen internal, dijalankan untuk kemudian dielaborasi dengan menggunakan teknik explanation building dan analytic generalization. Hasil penelitian ini tidak hanya menyuguhkan, bahkan juga mendefinisikan seperti apa bentuk model konseptual balanced scorecard yang selaras dengan karakteristik organisasi dan sasaran strategis yang hendak dicapai dalam 5 tahun terakhir. Pengembangan yang berkelanjutan terhadap model konseptual tersebut agar sesuai dengan perkembangan organisasi adalah syarat utama keberhasilan implementasi model tersebut di LIPI. Yang tidak kalah pentingnya adalah memperoleh dukungan manajemen puncak untuk menerapkan model tersebut demi memperbaiki kinerja dan arah tujuan organisasi.

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Section: Pendahuluanunclassified

Desain Kerangka Konseptual Balanced Score Card Pada Lembaga Riset Pemerintah

Qadri

Jauhari

2020

Jurnal Pajak dan Keuangan Negara

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“…& A., 2013). Government organizations must have a goal to prioritize the welfare and satisfaction of customers and stakeholders that is the community (Narutomo, 2012). Measurement of customer satisfaction was performed using the Customer Satisfaction Index.…”

Section: Customer Perspectivementioning

confidence: 99%

THE IMPLEMENTATION OF BALANCED SCORECARD METHOD TO IMPROVE SERVICE PERFORMANCE IN THE PUBLIC SECTOR (Case Study: Population and Civil Registry Office of Klaten Regency, Central Java)

Afrilia¹,

Istambul²

2020

IJESSR

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This study aims to assess performance according to the mission and goals of the Population and Civil Registry Office of Klaten Regency using four perspectives of the Balanced Scorecard. This study used data from the Government Agency Performance Report (Laporan Kinerja Instansi Pemerintah/LkjIP), DPPA SKPD (Revised local government department/agency budget implementation document) and questionnaires distribution. The data analysis technique applied is descriptive statistical analysis by analyzing data from four perspectives. The results of this research show that financial performance based on value for money was in a poor category. The performance of customer perspective assessed by the customer satisfaction index was categorized as good since the community were satisfied with the provided service. Performance of internal business perspective was measured using Service Cycle Efficiency (SEC) and the learning and growth perspective was assessed using the Job Descriptive Index to determine employee satisfaction and the number of employees who meet the requirements in training education for skills development using regional staffing ratio.

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“…Prespektif pelanggan dalam organisasi sektor publik merupakan komponen paling penting dari keempat prespektif balance scorecard (A dan A, 2013). Organisasi sektor publik/pemerintahan harus memiliki tujuan untuk mengutamakan kesejahtraan dan kepuasan pelanggan dan stakeholdernya yaitu masyarakat (Narutomo, 2012 Standar yang digunakan pada pengelolaan data adalah minimal mencapai pada interval antara 3.502 -4.552 atau pada kategori puas. Pada tabel 4.13 skor terendah yang didapat dari penyebaran 100 kuesioner adalah mengenai kesopanan dan keramahan petugas dalam memberikan pelayanan sebesar 286 dan mengenai ketepatan waktu pelaynana sebesar 287.…”

Section: Tabel 3 Pengukuran Ekonomi Pada Alokasi Dan Anggaran Biaya unclassified

Kinerja Dinas Kependudukan dan Pencatatan Sipil Kabupaten Klungkung berdasarkan Metode Balance Scorecard

Prabandari¹,

Putri²

2019

E-Jurnal Akuntansi

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The purpose of this research to assess the performance of the Disdukcapil Klungkung using four prescriptive balance scorecard. This research used data from the government agency performance report (LKjIP) and the dissemination of questionnaires. The data analysis techniques in research in using descriptive analysis by analyzing the data of the four-perspective balance scorecard. The results of this study show results of financial performance based on value for money categorized reasonably well. The performance of the customer is assessed by the customers satisfaction index categorized as well because the community is satisfied with the service provided. The performance of the internal process is assessed by Service Cycle Efficiency (SCE) and the perspective of growth and learning assessed by the employee's productivity ratio is good. Keywords : Performance; Balance Scorecard; Prespective; Value For Money

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Penerapan Balance Scorecard untuk Badan Penelitian dan Pengembangan Kementerian Dalam Negeri

Cited by 5 publications

References 0 publications

Desain Kerangka Konseptual Balanced Score Card Pada Lembaga Riset Pemerintah

Desain Kerangka Konseptual Balanced Score Card Pada Lembaga Riset Pemerintah

THE IMPLEMENTATION OF BALANCED SCORECARD METHOD TO IMPROVE SERVICE PERFORMANCE IN THE PUBLIC SECTOR (Case Study: Population and Civil Registry Office of Klaten Regency, Central Java)

Kinerja Dinas Kependudukan dan Pencatatan Sipil Kabupaten Klungkung berdasarkan Metode Balance Scorecard

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