Pengaruh Kualitas Pelayanan Terhadap Kepuasan Dan Loyalitas Pengunjung Dalam Menggunakan Jasa Hotel Rizen Kedaton Bogor

Arianto, Nurmin

doi:10.32493/jpkpk.v1i2.856

Cited by 38 publications

(36 citation statements)

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“…Result showed that in the long-term, CPO is the most influential variable in the vegetable oil market. Nevertheless, it did not explain whether CPO is influential in the short-term [9].…”

Section: Introductionmentioning

confidence: 78%

Supply Demand Analysis of Oil Palm Commodity in West Sumatera Province

Nesti¹,

Tan²,

Ridwan³

et al. 2019

Proceedings of the International Conference on Innovation in Research (ICIIR 2018) – Section: Economics and Management Science

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Oil palm as a leading commodity in the plantation sector in West Sumatra Province has contributed the most to GRDP. This condition should be able to prosper the economy of the oil palm smallholders, however, it is not as expected. One of the reasons is that the quality of Fresh Fruit Bunches (FFB) produced by independent smallholders is not in accordance with the standards set by the oil palm processing factory. Moreover, it is due to an imbalance between the supply of FFB produced by independent smallholders towards the demand of FFB from oil palm processing factory. Consequently, FFB from independent smallholders is rejected by oil palm processing factory, or bought with a low price. This study aims to analyze the conditions of existing supply and demand of fresh fruit bunches in West Sumatra Province by examining the causative factors of FFB excess supply. Results showed that the characteristics of independent smallholders in West Sumatera Province were the cause of the low bargaining power of FFB they produced. The quality standards of FFB produced by independent smallholders had not met the quality standards of raw materials required by the palm oil processing factory. Thus, a big amount of FFB from independent smallholders were rejected by the factory, which resulted in excess supply of FFB of smallholders. A policy was proposed in the form of the concept of the establishment of Regional-Owned Enterprise, which can be expected to create an effective and efficient supply chain system.

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“…Result showed that in the long-term, CPO is the most influential variable in the vegetable oil market. Nevertheless, it did not explain whether CPO is influential in the short-term [9].…”

Section: Introductionmentioning

confidence: 78%

Supply Demand Analysis of Oil Palm Commodity in West Sumatera Province

Nesti¹,

Tan²,

Ridwan³

et al. 2019

Proceedings of the International Conference on Innovation in Research (ICIIR 2018) – Section: Economics and Management Science

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“…Service is an intangible aspect because a service cannot be seen and touched only be felt, so that the aspect of physical evidence becomes important as a measure of service (Arianto, 2018). Good physical evidence will affect customer perception (Subrahmanyam, 2017).…”

Section: Methodsmentioning

confidence: 99%

Effects of Service Quality, Value Perception and Loyalty on Customer Satisfaction: Case of a Local Restaurant in South Bandung, Indonesia

Madiawati

Pradana

Miranda

2021

jbm

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This study aims to determine how the Effect of Service Quality and Value Perception on Customer Loyalty through Customer Satisfaction as an intervening variable both partially and simultaneously. The method used in this research is descriptive and causality using quantitative methods involving 100 respondents who are customers of Chicken William restaurant in South Bandung, Indonesia. We conducted the research by taking a sample through non-probability sampling techniques with the type of purposive sampling. The analysis technique used in this study is Path Analysis using SmartPLS version 3. The results of the analysis show that Service Quality (X1) and Value Perception (X2) variables have a partial effect on Customer Satisfaction (Y), then Customer Satisfaction (Y) variables influence partial to Customer Loyalty (Z). Then simultaneously, there is the influence of Service Quality (X1) and Value Perception (X2) significantly influence Customer Satisfaction (Y). Then the intervening variable there is the influence of Service Quality (X1) and Value Perception (X2) directly affect Customer Satisfaction (Y), and this variable also influences Customer Loyalty (Z) indirectly through the Customer Satisfaction variable.

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“…Service quality can be identified by comparing customer perceptions of the services they actually receive. According to Arianto (2018) service quality can be defined as focusing on meeting needs and requirements, as well as on timing to meet customer expectations. Services apply to all types of services provided by the company.…”

Section: Quality Of Servicementioning

confidence: 99%

The Effect of Facilities and Service Quality on Customer Satisfaction of Gas Station in Setu Bekasi, West Java

et al. 2022

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This study aims to determine the effect of the effect of facilities and service quality on customer satisfaction of gas station in Setu Bekasi, West Java. This research is quantitative research. The data analysis method used is Structural Equation Modeling-Partial Least Square (SEM-PLS) Smart PLS software version 3. The population in this study were gas station customers 3417308 Setu Bekasi, West Java, which according to Non-Probability Sampling with the Accidental Sampling method, resulting total sample of 353 respondents. The testing stages are validity test, reliability test, inner model includes convergent validity, discriminant validity, composite validity, Cronbach's alpha, outer model includes path coefficient test and hypothesis testing. The finding reveals that the facility has a positive and significant direct effect on Customer Satisfaction, the service quality has a direct and significant positive effect on Customer Satisfaction, and the facility has a direct positive and significant effect on Service Quality. Meanwhile, the facilities and service quality have a positive and significant indirect effect on customer satisfaction. From the results of these studies, it can be concluded that the facilities and service quality have an indirect effect on customer satisfaction, but with the facilities and service quality in accordance with what customers expect, it can create and increase customer satisfaction.

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Pengaruh Kualitas Pelayanan Terhadap Kepuasan Dan Loyalitas Pengunjung Dalam Menggunakan Jasa Hotel Rizen Kedaton Bogor

Cited by 38 publications

References 0 publications

Supply Demand Analysis of Oil Palm Commodity in West Sumatera Province

Supply Demand Analysis of Oil Palm Commodity in West Sumatera Province

Effects of Service Quality, Value Perception and Loyalty on Customer Satisfaction: Case of a Local Restaurant in South Bandung, Indonesia

The Effect of Facilities and Service Quality on Customer Satisfaction of Gas Station in Setu Bekasi, West Java

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