Pengembangan IT Helpdesk Ticketing Sistem Berbasis Web di Universitas Klabat

Adam, Stenly Ibrahim; Moedjahedy, Jimmy; Lengkong, Oktoverano

doi:10.31154/cogito.v6i2.273.217-228

Cited by 9 publications

(11 citation statements)

References 2 publications

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“…Helpdesk menyediakan beberapa jenis layanan yang dapat dimanfaatkan organisasi saat menggunakan layanan TIK. Layanannya meliputi instalasi perangkat lunak, pemecahan masalah, layanan TI, dan pemeliharaan (Adam, Moedjahedy, and Lengkong 2020).…”

Section: Pendahuluanunclassified

“…Pada penelitian sebelumnya yang dilakukan untuk dihasilkannya Sistem Informasi IT Helpdesk yang dapat membantu Departemen dalam menangani permasalahan yang berkaitan dengan perangkat TIK yang ada. Sistem ini memberikan kemudahan bagi pihak manajemen dalam memberikan fasilitas bagi seluruh karyawan/user untuk melaporkan permasalahan dan bisa melihat status pelaporan dengan mudah (Adam, Moedjahedy, and Lengkong 2020).…”

Section: Pendahuluanunclassified

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Penerapan Metode Design Thinking Pada Model Perancangan Ui/Ux Pada Fitur Report Helpdesk Ticketing Sistem

Hartina

Nurmalasari²,

Hidayat³

2022

j. inti nm

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Wijaya Karya (Persero) Tbk. Yaitu perusahaan yang bergerak di bidang infrastruktur. Sebagai perusahaan yang besar WIKA memiliki aplikasi untuk membantu proses bisnisnya. Aplikasi-aplikasi tersebut sebagian besar dikelola oleh departemen Sistem Informasi. Dari kekurangan aplikasi tersebut, tentunya akan ada keluhan-keluhan pengguna aplikasi yang telah dibuat. Proses pekerjaan yang dilakukan saat ini masih belum optimal karena belum adanya report ticket yang memudahkan Agen dan Manajer untuk melihat seluruh data tiket dan tampilan dari web helpdesk ticketing system yang kurang menarik sehingga penulis ingin mengubah tampilannya. Berdasarkan masalah di atas, maka diperlukan perancangan sistem pada aplikasi Helpdesk ticketing system. Perancangan ini menggunakan metode design thinking, yang terdiri dari tahapan empathize, define, ide, prototipe dan tes. Sehingga hasil dari perancangan ini memberikan rekomendasi berupa model UI/UX pada aplikasi Helpdesk ticketing system.

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Section: Pendahuluanunclassified

Penerapan Metode Design Thinking Pada Model Perancangan Ui/Ux Pada Fitur Report Helpdesk Ticketing Sistem

Hartina

Nurmalasari²,

Hidayat³

2022

j. inti nm

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“…Testing the Polibatam Complaint Application as a complaint website is carried out by testing based on its functional needs [13] , [14] , [15] . This test is carried out to see the functions that have been created.…”

Section: B Application Testingmentioning

confidence: 99%

Development of Website Public Complaint System Polibatam V2.0

Nasrullah

Sinarti

Santiputri

et al. 2022

JISA

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The development of technology at this time, every agency certainly tries to improve the quality of its services. The Complaint Application is an information system that aims to provide aspirations for the performance of an agency. In this case the researchers took the case of the Batam State Polytechnic, where the campus wanted to realize Bureaucratic Reform at the Batam State Polytechnic by making a website-based Polibatam Complaint Application. Initially, the website was completed in the fourth semester during the implementation of Project Based Learning. In this case, the researcher conducted research to create a V.0 Complaints application with improvements from a website that had been built previously so that a website-based Public Complaint Application design was needed that was easy to use and could see responses to aspirations and complaints. The method that the researcher uses in designing the Polibatam V2.0 Complaint Application is the Waterfall model with MySql as the Database Management System, as well as PHP, JavaScript as the programming language to be used and Laravel as the PHP Framework. The completed application is then tested using the black box testing methodology, which allows all functionalities to be executed and implemented in accordance with the previously created functional requirements

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“…In the era of Information Technology development, almost all work and activities carried out within an organization will always be related to IT. The helpdesk can also be called a management system to help meet user needs regarding questions [1], hich can be utilized by consumers and is responsible for assisting in overcoming problems related to usage [2].…”

Section: Introductionmentioning

confidence: 99%

Web-Based IT Helpdesk Ticketing System at PT. Dayacipta Kemasindo

Kurnaedi¹,

Oktora²,

Dharmawan³

et al. 2022

bit-Tech

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An IT helpdesk is a software or system that helps users troubleshoot their IT facility through one or more points of contact. Then, it allows users to troubleshoot, track their problems, and get help with products or services. PT Dayacipta Kemasindo, in carrying out administrative processes, and work in the office, cannot be separated from the use of IT, so if there is a problem with IT facilities, it requires assistance from the IT department. However, there are several problems, one of which is that the department that reports disturbances and damage often does not know how long it will take for their issues to be handled because the process of queuing for work is not clearly visible, so it seems relatively slow. The purpose of this research is to develop an IT Helpdesk system for trouble reporting and monitoring repair work. The result of this research is a system that can be used by the IT department to help monitor incoming assignments and work.

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Pengembangan IT Helpdesk Ticketing Sistem Berbasis Web di Universitas Klabat

Cited by 9 publications

References 2 publications

Penerapan Metode Design Thinking Pada Model Perancangan Ui/Ux Pada Fitur Report Helpdesk Ticketing Sistem

Penerapan Metode Design Thinking Pada Model Perancangan Ui/Ux Pada Fitur Report Helpdesk Ticketing Sistem

Development of Website Public Complaint System Polibatam V2.0

Web-Based IT Helpdesk Ticketing System at PT. Dayacipta Kemasindo

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