Peran Pengawasan Dalam Memoderasi Pengaruh Budaya Dan Komitmen Organisasi Terhadap Kepuasan Kerja Dan Kinerja Pegawai Pada BPJS Ketenagakerjaan Kota Pekanbaru

Pertiwi, Indri Dian; Indarti, Sri; Maulida, Yusni

doi:10.35145/procuratio.v10i1.1482

Cited by 16 publications

(21 citation statements)

References 3 publications

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“…Through a good university brand image, it can generate emotional value in students, where positive feelings will arise when using educational services (Desy, 2016). Students' positive perceptions of the image of higher education will have an impact on student satisfaction (Irawati, Sudarno, & Komardi, 2019). This is supported by research results from Effendi (2015), Rahman (2018), andSubagiyo (2015) stating that institutional image has a positive and significant influence on student satisfaction.…”

Section: Introductionmentioning

confidence: 77%

Brand Image, Educational Cost, and Facility on Student Satisfaction and Loyalty at Stie Pelita Indonesia Pekanbaru

Arif,

Komardi,

Putra

2021

JABT

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This study aims to analyze the influence of brand image, educational cost, and facility on student satisfaction and loyalty at Pelita Indonesia School of Economic Sciences in Pekanbaru. This study was conducted using a quantitative approach. This study took a sample of 183 respondents at Pelita Indonesia School of Economic Sciences in Pekanbaru. The sampling technique was done using proportionate stratified sampling. The data were analyzed using Structural Equation Modeling with AMOS Version 21. The results showed that brand image had a positive and significant influence on student satisfaction. Educational cost had a positive and significant influence on student satisfaction. Facility had a positive and significant influence on student satisfaction. Brand image had a positive and significant influence on student loyalty. Educational cost had a positive and significant influence on student loyalty. Facility did not have a significant influence on student loyalty. Student satisfaction had a positive and significant influence on student loyalty.

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Section: Introductionmentioning

confidence: 77%

Brand Image, Educational Cost, and Facility on Student Satisfaction and Loyalty at Stie Pelita Indonesia Pekanbaru

Arif,

Komardi,

Putra

2021

JABT

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“…Based on the results of the structural equation model (SEM) analysis, it shows that employee motivation has a positive effect on job satisfaction (Irawati, Sudarno, & Komardi, 2019). It can be concluded that the higher the employee's work motivation, the higher the employee satisfaction at the Pekanbaru City Health Office.…”

Section: Discussionmentioning

confidence: 99%

The Effect of Employee Work Ethics and Training on Employee Performance and Service Quality at Pt Xl Axiata Riau

Setiawan,

Junaedi,

Chandra

2021

JABT

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The quality of customer service in companies is often affected by ethics and poor employee performance, lack of employee training on the necessary skills. These challenges lead to companies losing customers, declining quality, and being criticized in terms of service, lack of morale which leads to low productivity and hinders the achievement of PT XL AXIATA's goals. This study aims to determine the effect of employee work ethics and employee training on customer service quality in the service department. In particular, with the main objective to determine the relationship between Employee Performance and Customer Service Quality at PT XL AXIATA, the mediation results of employee training and the influence on the relationship between Employee Performance and Customer Service Quality at PT XL AXIATA. As well as the combined effect of ethics and employee training on the quality of customer service at PT XL AXIATA. The author adopted a descriptive research design. This study uses quantitative methods. The type of data used in this study is primary data, which means that the data is obtained directly by the respondent. In this study, the distribution of questionnaires as many as 83 respondents. The test used to test is a research instrument in the form of validity test, reliability test and classical assumption test. From the results of data processing using the T test (partial) variable Ethics (X1), Employee Training (X2) Able to Influence Employee Performance (Y1) and Service Quality (Y2).

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“…When teachers feel good attention to their work, this will result in high motivation to give their best in carrying out their duties. Having attention and recognition for teacher performance not only increases motivation, but also builds a strong commitment to work (Putra et al, 2019). Teachers who feel appreciated will tend to have a high commitment to carrying out work with optimal quality and responsibility for the progress of the organization, in this case the school (Yulianto & Darmawan, 2024).…”

Section: Introductionmentioning

confidence: 99%

Research on The Relationship Between Work Motivation, School Principal Leadership, and Teacher Performance in Madrasah Ibtidaiyah At Taufiq Lakarsantri Surabaya

Rahmawati,

Darmawan

2024

Int. J. Islam. Thought. Humanit.

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Education is crucial in shaping and optimizing students' potential to succeed. One sign of educational success isthe level of student participation in learning activities, which reflects the level of student involvement and activityin the learning process. This research analyses the influence of assignment methods and social interaction onstudents' active learning at Islamic Elementary School or Madrasah Ibtidaiyah (MI) Darul Ulum Tandes. Thisresearch involved 216 MI Darul Ulum Tandes students as a population, with 36 class VI students selected assamples using total sampling. The research results show that the assignment method significantly influencesstudents' active learning. This method provides opportunities for students to apply the concepts learned andencourages their direct involvement in the learning process. Social interactions also have a significant impact,engaging students in communication, collaboration, and emotional connection. This research makes a theoreticalcontribution by improving understanding the complexity of the relationship between learning methods and socialinteraction.

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Peran Pengawasan Dalam Memoderasi Pengaruh Budaya Dan Komitmen Organisasi Terhadap Kepuasan Kerja Dan Kinerja Pegawai Pada BPJS Ketenagakerjaan Kota Pekanbaru

Cited by 16 publications

References 3 publications

Brand Image, Educational Cost, and Facility on Student Satisfaction and Loyalty at Stie Pelita Indonesia Pekanbaru

Brand Image, Educational Cost, and Facility on Student Satisfaction and Loyalty at Stie Pelita Indonesia Pekanbaru

The Effect of Employee Work Ethics and Training on Employee Performance and Service Quality at Pt Xl Axiata Riau

Research on The Relationship Between Work Motivation, School Principal Leadership, and Teacher Performance in Madrasah Ibtidaiyah At Taufiq Lakarsantri Surabaya

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