Over the last months, since being declared as a pandemic by the World Health Organization (WHO) on March 11, 2020, the impacts on the political, social, and economic system, with no precedents, caused a global crisis to which the world is trying to respond in order to recover from a crisis that remains unpredictable due to the high contagiousness characteristic of the virus [1].According to WHO, the virus has spread to 115 countries, and almost 4,300 people have died in two months and on March 11, 2020, COVID-19 is called a pandemic disease [2]. Humanity was suspended for a couple of months, in the socalled lockdown. People stayed at home and the economy went through one of the most complicated periods ever. The tourism sector has stopped its activities due to business and leisure travel cancellations. Hotels closed doors, for the first time, since they had open to the public. Planes, instead of filling the skies, filled the airport parks. Tourism professionals start to work from home using technologies to continue their activities. Tourism is very rewardable to crises, like diseases, financial breakdowns, or wars in complex times. It is one of the activities that suffer the most of the direct and indirect impacts of these crises. In 2020, the world met a brand-new pandemic in the twenty-first century [3], so now it is important to S. Almeida ( )