Perfil del usuario de centros deportivos privados, según género, edad y nivel de antigüedad

García, Núria Molina; Gómez, José Javier Mundina; Tafalla, Ana M. Gómez

doi:10.6018/sportk.362281

Cited by 9 publications

(11 citation statements)

References 0 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…Another key aspect in the development of sports services is the segmentation of the users. In the literature, for some time now and due to the increase in the world of fitness, there have been different studies analyzing this segmentation (Elasri Ejjaberi et al, 2016;Campos et al, 2017;Molina et al, 2019;León-Quismondo et al, 2020). These studies aim to establish segmented criteria for each user profile, such as prices and different services, which give the sports center a differentiating added value within the fitness market.…”

Section: Introductionmentioning

confidence: 99%

Future Intentions of Fitness Center Customers: Effect of Emotions, Perceived Well-Being and Management Variables

et al. 2020

View full text Add to dashboard Cite

Future Intentions in Fitness Center into account aspects that seem unimportant when observing linear models (such as emotions or age). However, both methodologies should be considered complementary and used simultaneously since, by focusing on different aspects, enriched results are obtained. The results obtained will enable managers to make more efficient use of available resources to increase user satisfaction.

show abstract

Section: Introductionmentioning

confidence: 99%

Future Intentions of Fitness Center Customers: Effect of Emotions, Perceived Well-Being and Management Variables

et al. 2020

View full text Add to dashboard Cite

show abstract

“…Los resultados ponen en evidencia que la edad es una variable clave, como se ha puesto de relieve desde los primeros trabajos en los estudios previos de satisfacción como el de Elasri-Ejjaberi et al (2015). A diferencia de la literatura anterior, en la que se afirmaba que los usuarios valoraban más positivamente el servicio, a medida que incrementa la edad, como en el trabajo de Triadó et al (1999), en el presente estudio se revela que los usuarios jóvenes son los que tienen una percepción más positiva con la oferta, siguiendo con la línea de estudio presentada por Calabuig et al (2012).…”

Section: Discussionunclassified

Perfil de los usuarios de centros deportivos según sus expectativas

Chueca

Ejjaberi

Triadó-Iverm

2021

sportk

View full text Add to dashboard Cite

Las necesidades de los usuarios de centros deportivos han ido cambiando en los últimos años. Por este motivo se hacen necesarios tanto el análisis del perfil de usuarios como la evaluación de la satisfacción de los clientes y su relación con las expectativas del servicio. Analizado desde la teoría clásica de la desconfirmación de expectativas, el presente estudio tiene como objetivo revisar los perfiles de tres grupos de usuarios en centros deportivos: aquellos para quienes no se cumplen sus expectativas, los que sí las ven satisfechas y aquellos que creen que se han superado. Los datos fueron recogidos mediante una encuesta a usuarios de tres centros deportivos municipales de Barcelona. Un análisis ANOVA revela que la edad es una variable clave, siendo los usuarios jóvenes los que tienen una percepción más positiva de la oferta, mientras que el grupo de usuarios de edad media ven cumplidas sus expectativas en un grado menor. Además, los resultados demuestran que existe un conjunto de usuarios que a pesar de haber manifestado que el centro no cumple con sus expectativas, siguen como abonados en el mismo, contradiciendo la teoría de la desconfirmación de expectativas. Se exponen, finalmente, un conjunto de aplicaciones prácticas dirigidas al análisis y la gestión de las expectativas de los usuarios y el establecimiento de políticas de permanencia. The needs from users of sports centers have been changing in recent years. For this reason, it is necessary to analyse users’ profile and its relationship with service expectations. Analysed from the classical theory of disconfirmation of expectations, the present study aims to review the profiles of three user groups in sports centers: those for whom their expectations are not met, those who seems satisfied and those who believe that they have been overcome with the service. The data was collected through a survey of users of three municipal sports centers in Barcelona. An ANOVA analysis reveals that age is a key variable, with young users having a more positive perception of the offer, while the group of middle-aged users seems fulfil their expectations in a lesser degree. In addition, the results show that there is a set of users who despite having stated that the center does not meet their expectations, continue as subscribers in it, contradicting the theory of disconfirmation of expectations. Finally, a set of practical applications aimed at the analysis, and management, of user expectations. Also, some fidelity policies are exposed.

show abstract

“…When analyzing differences in relationships by gender, it should first be noted that the ways in which men and women understand and experience physical activity and sports are completely divergent. In the case of women, they are influenced by the aesthetics and health dyad, while in the case of men, the focus is on a quest for improved performance and competitiveness, although aesthetic values also play a role [62,[64][65][66]. The concept of aesthetics in women is related to self-perception of body image and acceptance of body weight [67][68][69], two very powerful variables influencing women's behavior [70].…”

Section: Discussionmentioning

confidence: 99%

Exercise Addiction and Satisfaction of Fitness Center Users as Precursors to the Intention of Continuing to Engage in Physical Activity

et al. 2020

View full text Add to dashboard Cite

Exercise addiction occurs when a person engages in excessive physical activity until they lose control. Among individuals attending fitness centers, the risk of developing exercise addiction has been estimated to be close to 10%. The objective of this study was to determine whether exercise addiction may be an antecedent of satisfaction with the service received and/or of the intention of continuing to partake in leisure-time physical activity at fitness centers in a direct or indirect manner. A total of 361 individuals (29.05 ± 11.40 years old) who were physically active at Spanish fitness centers were asked to respond to a questionnaire on exercise addiction, satisfaction with the sports service, and their intention to continue to engage in physical activity. A multi-group analysis was conducted to check for differences in relationships by sex. The results show the relationships between addiction, satisfaction, and intention to continue physical activity. The standardized values display differences between men and women, with women exhibiting the highest values for the relationships between addiction and the rest of the constructs. Satisfaction with the sports service is a mediator in the relationship between exercise addiction and intention to engage in leisure-time physical activity.

show abstract

Perfil del usuario de centros deportivos privados, según género, edad y nivel de antigüedad

Cited by 9 publications

References 0 publications

Future Intentions of Fitness Center Customers: Effect of Emotions, Perceived Well-Being and Management Variables

Future Intentions of Fitness Center Customers: Effect of Emotions, Perceived Well-Being and Management Variables

Perfil de los usuarios de centros deportivos según sus expectativas

Exercise Addiction and Satisfaction of Fitness Center Users as Precursors to the Intention of Continuing to Engage in Physical Activity

Contact Info

Product

Resources

About