Performance-Based Services Acquisition

Gansler, Jacques S.; Lucyshyn, William; Vorhis, Christopher

doi:10.21236/ada555375

Cited by 8 publications

(5 citation statements)

References 4 publications

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“…Having said that results are very much in line with the previous researches. Examples by [31,32] indicate both benefits of PBL and possible limitations of it which are similar to our results.…”

Section: Resultssupporting

confidence: 89%

Requirements as Operational Metrics? – Case: Finnish Defense Forces

Häyhtiö¹

2016

Management and Production Engineering Review

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The purpose of this paper is to study how requirements management could be utilized in connection to a service performance measurement system. Public private partnership (PPP) in Finnish Defence Forces' (FDF) catering operations is studied as a case example. There are two research questions, which are studied: Firstly, do catering operations create KPI's, which enable inter-functional co-operation and service development? Secondly, do these KPIs support both efficiency and effectiveness of PPP catering operations? Evidence from the previous studies on the subject indicates that there should be a single "power-by-the-hour" metrics unit, which enables a transparent follow-up of the performancebased operations. This research highlights requirements value in creation of economic efficiency and effectiveness from the end-user point-of view and reciprocal value creation between inter-functional service systems. This research's results show that focus on portion control can produce information, which enhances inter-functional co-operation between PPP stakeholders.

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Section: Resultssupporting

confidence: 89%

Requirements as Operational Metrics? – Case: Finnish Defense Forces

Häyhtiö¹

2016

Management and Production Engineering Review

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“…The number of policy mandates imposed on a MDAP is so high it is unknown (Gansler et al, 2015). It is difficult to accurately count the layers of stakeholders empowered to impose new constraints on complex programs, let alone discern the directly applicable constraints from those indirectly affecting while avoiding those actually not applicable to a specific program or activity.…”

Section: Problem Statementmentioning

confidence: 99%

Decision Engineering and the Digital Twin of an Acquisition Program a Cumulative Case Study

Waugh,

Davis,

Tillman

et al. 2023

Proceedings of the International Conference on Industrial Engineering and Operations Management

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The regulatory environment of a Major Defense Acquisition Program changes throughout its life cycle, challenging generations of leaders to be custodians of corporate knowledge, and make decisions across an enterprise, sometimes without a comprehensive view of factors influencing their programs. Tools such as Digital Twins, Digital Engineering, Model-Based Systems Engineering, and Modeling & Simulation have utility, but their value to managers is often illusive. This paper explores if program decision making can be digitally transformed by applying principles of decision science, theory & methods of systems engineering, and practices from business program management, to engineer decisions. This cumulative case study describes the background, purpose, method, and conclusions from four projects. A digital twin of a project can be constructed by modeling organization processes, digitalizing documents, linking live cross functional data, and connecting decisions to data to process. The resulting system has transparent processes, dynamic and relevant data models, and useful decision aids. This repository is an enduring, usable body of knowledge, linking decisions to the data required, and the business processes that create it. A program digital twin supports decision engineering: it identifies decision points, data required for those decisions, and processes necessary to produce the data.

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“…Performance-based logistics (PBL) and similar mechanisms have become popular for contracting the sustainment of military systems in the United States and Europe. Performance-based logistics (also referred to as performance-based lifecycle product support) refers to a group of strategies for system support that instead of contracting for goods and services, a contractor delivers performance outcomes as defined by performance metric(s) for a system or product (Gansler et al, 2011). PBL thinking is reflected in a famous quote from Theodore Levitt (Levitt, 1972): "The customer really doesn't want a drilling machine, he wants a hole-in-the-wall."…”

Section: List Of Figuresmentioning

confidence: 99%