2021
DOI: 10.25368/2021.4
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Perspektiven auf die Gestaltung von Interaktionsarbeit

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Cited by 4 publications
(1 citation statement)
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“…This paper is intended to provide managers with guiding principles and examples for successfully introducing digital technologies in organizations that offer person-related services. Building on the results of the SO-SERVE project, the Social Service Engineering (SO-SERVE) concept is therefore presented (see Friedrich et al 2021). The paper focuses on two exemplary SO-SERVE tools developed to support the introduction of new digital technologies into organizations and maximize the likelihood of success in technology roll-out: Procedural Digitization Checklists and Digitization Companions.…”
mentioning
confidence: 99%
“…This paper is intended to provide managers with guiding principles and examples for successfully introducing digital technologies in organizations that offer person-related services. Building on the results of the SO-SERVE project, the Social Service Engineering (SO-SERVE) concept is therefore presented (see Friedrich et al 2021). The paper focuses on two exemplary SO-SERVE tools developed to support the introduction of new digital technologies into organizations and maximize the likelihood of success in technology roll-out: Procedural Digitization Checklists and Digitization Companions.…”
mentioning
confidence: 99%