Postoccupancy Evaluation in Buildings: Systematic Literature Review

Leitner, Drielle Sanchez; Sotsek, Nicolle Christine; Santos, Adriana de Paula Lacerda

doi:10.1061/(asce)cf.1943-5509.0001389

Cited by 26 publications

(12 citation statements)

References 39 publications

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“…For physical measurements, POE includes energy and water assessment (26.03% and 9.59%, respectively), and IEQ categories such as thermal (42.4%), lighting (24.66%), indoor air quality (22.60%), and acoustics (13.70%). Visual records, technical inputs of building structure/service/system, window opening sensors, and GPS-enabled mobility tracking are recent additions to POE [15,17].…”

Section: Workplace Occupancy Evaluation Researchmentioning

confidence: 99%

The Impact of Design Interventions on Occupant Satisfaction: A Workplace Pre-and Post-Occupancy Evaluation Analysis

Asojo

Bae

2021

Sustainability

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Understanding how occupants perceive the built environment is a growing interest in sustainability research. This article looks into how design interventions in a workplace renovation project impact occupants’ satisfaction through a pre-and post-occupancy survey. In two years (from 2016 to 2018), an interdisciplinary research team from the University of Minnesota administered online occupancy surveys at the headquarters of the Cuningham Group, a national renowned design firm in Minnesota. The surveys included 12 indoor environmental quality categories (with 26 criteria on a 7-point Likert scale) that measured how occupants perceived their existing workplace and the renovated environment. Mann–Whitney U tests and Chi-square tests were conducted for 12 indoor environmental quality categories between the pre-and post-surveys. Results showed that occupants’ satisfaction significantly increased with the design interventions in the renovated workplace. Perceived work performance and health also improved in the post-survey. Among 12 indoor environmental quality categories, occupants perceived the biggest improvements in lighting such as adjustability and quality of task lighting. Design interventions in electric lighting, especially improved ease of control, effectiveness of automatic systems, plus visual and acoustic comfort, contributed to occupants’ satisfaction. Overall, the pre-and post-occupancy evaluation survey analysis confirmed the positive impact of the renovated Cuningham Group facility. The article presents a comprehensive measure of the impact of the data-driven design interventions derived from pre-and post-occupancy evaluation surveys on occupant satisfaction.

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Section: Workplace Occupancy Evaluation Researchmentioning

confidence: 99%

The Impact of Design Interventions on Occupant Satisfaction: A Workplace Pre-and Post-Occupancy Evaluation Analysis

Asojo

Bae

2021

Sustainability

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“…Previous researches state a significant positive impact on the relation between the built environment and customer satisfaction in varied backgrounds (Bitner, 1992;Göçer et al, 2015;Leitner et al, 2020;Li et al, 2018;Zhang, 2019). As well, workplace perceived quality impact on employees' satisfaction in different environments (Bae et al, 2020;Göçer et al, 2018;Tanabe et al, 2015).…”

Section: Theoretical Backgroundmentioning

confidence: 98%

“…Traditionally, the studies in the context of construction sciences have been focused on the physical performance of the building. However, the occupants' judgment has become essential on most POE methodologies (Leitner et al, 2020;Stevenson, 2019), reflecting the need to have a higher number of researches studying the judgment of the people that use the spaces.…”

Section: Theoretical Implicationsmentioning

confidence: 99%

“…Therefore, Personal Relationships and the attributes of the built environment play an important role in the Satisfaction dimension. Leitner et al (2020) explain that the most frequently evaluated criteria involve the dimension comfort. The results of the confirmatory factor analysis in this research confirm the importance of this dimension in the built environment.…”

Section: Managerial Implicationsmentioning

confidence: 99%

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Employee satisfaction with the built environment of a software development company

Silva

Valente

Petroli

et al. 2020

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Purpose The raised competitiveness among technology companies, especially for being able to work with markets physically distant from their final consumer, makes it important to know the employee’s perception about the built environment since the physical workspaces influence productivity. This paper aims to analyze the attributes and dimensions of the built environment of a development software company that most impact the employee’s satisfaction through their perception. It allows the company to identify the strengths and weaknesses of the built environment, enhancing the employee’s satisfaction, productivity and, consequently, the company revenues. Design/methodology/approach This research applied a survey by the drop off method and analyzed data through confirmatory factor analysis and multiple linear regression. Therefore, these methods explain how the attributes behave in each theoretical dimension and evaluate the relation between the dependent and independent dimensions. Findings The theoretical result of this research concerns the employee’s satisfaction with the built environment of a software development company. Overall, employee satisfaction is related to the dimensions of functionality, appearance and personal relationships, not being significant aspects of configuration. On the other hand, the employee’s overall satisfaction with the built environment is related to the functional dimension. Research limitations/implications This research limitation is related to the size of the sample, which is a pre-determined and fixed population: all the company’s employees. Originality/value Perceived quality applied to a work environment of a software development company.

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“…Leitner et al (2020) also established a systematic literature review of 55 papers published from 2013 to 2017 [54]. They concluded that there cannot be a single response or a perfect solution in the elaboration of POEs.…”

mentioning

confidence: 99%

Development of a Building Occupant Survey System with 3D Spatial Information

et al. 2020

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This paper summarizes the recent post-occupancy evaluation (POE) method studies and latest literature reviews. According to the research trends, data visualization of an occupant’s feedback is an important perspective and surveys through POE methods have provided a quick and cost-effective approach for gathering and analyzing an occupant’s feedback. Therefore, the objective of this study is to establish a web-based building occupant survey system that incorporates new approaches based on a geographic information system (GIS) tool and open-source spatial information. This paper reports the following to provide the detailed system framework: (1) development requirements from literature reviews; (2) integration of collected data and 3D (three dimensional) spatial information; (3) system processes and user-friendly functions; and (4) pilot test and data visualization. The difference between the proposed platform and existing online survey systems is that in the former the survey responses are linked to the 3D spatial information of the buildings on a map. Thus, the results provide more intuitive insights for building managers and occupants to identify specific performance issues related to the building.

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Postoccupancy Evaluation in Buildings: Systematic Literature Review

Cited by 26 publications

References 39 publications

The Impact of Design Interventions on Occupant Satisfaction: A Workplace Pre-and Post-Occupancy Evaluation Analysis

The Impact of Design Interventions on Occupant Satisfaction: A Workplace Pre-and Post-Occupancy Evaluation Analysis

Employee satisfaction with the built environment of a software development company

Development of a Building Occupant Survey System with 3D Spatial Information

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