Prinsip Perhubungan Awam Menurut Perspektif Islam: Penelitian Konseptual

Abstract

Public relations are one of the essential elements for most of the organisations today. It is a center of focus in the organisations for channeling and disseminating the information both internally and internationally. Usually, public relations unit is the entity that responsible and directly involved in the public relations process. However, in the absence of a dedicated public relations unit, other people or units play a role in carrying out public relations responsibilities. In fact, most of the organisations use public relations to handle current issues or difficulties. Besides, it is used as one of the channels to publicize the achievements and successes achieved by the organisations. While conducting public relations, it might cause several issues such as non-transparency, interruption and inconsistencies. These should be avoided because they are not only destroying the social norms but also religious norms. Thus, this article will explain the fundamentals of Islamic public relations. Data are gathered through library study, as well as research on the Qur’an, Sunnah, and history. Next, it will be analysed using content analysis. Based on the findings, there are five elements of Islamic public relations: (1) create understanding, (2) protect the truth, (3) honor the promises, (4) use acceptable language and (5) take appropriate approach. The outcomes of this research will contribute to the development of knowledge in the field of public relations in general and Islamic public relations in particular.

Ethics of Ikram al-Dayf for Quality Muslim-Friendly Hospitality Services

“…It is very important for guest service staffs who communicate frequently with guests to be thoughtful and polite. Promoting the use of appropriate language and demonstrating good manners should be advocated and implemented as they lay the groundwork for cultivating harmonious and productive interactions (Ridzuan et al, 2021). Numerous verses in the Quran and teachings in Hadiths prohibit the use of derogatory language, criticism, and swearing.…”

“…They should talk nicely and use their wisdom in dealing with customers. The appropriate selection of word and language which contextually accurate is important to achieve the expected meaning (Ridzuan et al, 2021). Allah has mentioned in Quran to invite to the way of your Lord with wisdom and kind advice.…”