“…As CSFs evolve gradually, it is assumed that different scholars propose various CSFs [17]. It can be concluded from this literature review on CSFs that support of top management is crucial for all phases of the successful implementation process of BI systems [6,18]. Change management is particularly important As argued by Olszak and Ziemba [20], the BI implementation CSFs are adequate budget, leadership, business problem and processes, usability, technology, flexibility, system integration, business expectation, users' expectation, culture, experience and cooperation, data quality, skill, effective change management, good communication, project management, top management support, and clear business vision and plan.…”