Professional Training in Tourism for the Fourth Industrial Revolution

Abstract

At present, the World Tourism Organization indicates that, as a worldwide export category, tourism occupies the third position, behind chemical and fuel products and ahead of the automotive industry. In many developing countries, tourism is the main export sector. Therefore, the purpose of this chapter is to propose an approach to the training of tourism professionals for the fourth industrial revolution, so this chapter proposes an approach to educational competencies in the training of tourism professionals for Industry 4.0 with a focus in sustainable development; initially, the subject of educational competencies in higher education will be described, since derived from these, professional competencies are achieved. Next, the exploration of the concepts of intellectual capital, tourism, and the fourth industrial revolution will be shown; to conclude the authors show the relation of the thematic axes.

The digital skills divide: evidence from the European tourism industry

“…For tourism, this means that (AI-powered) augmented reality mobile apps (Loureiro et al , 2020) are currently revolutionizing, facilitating and enlivening the processes of accessing information and tour guiding, hotels can integrate AR in many innovative ways to inform their customers about local sights, local transportation, restaurant choices via reception-less check-in at tablet-based kiosks and create customer experiences (Park and Stangl, 2020). Furthermore, skills development in online safety, privacy and cybersecurity will become more important (García and Ruiz, 2020).…”