Profiling the Heritage Experience in Macao's Historic Center

Suntikul, Wantanee; Jachna, Timothy

doi:10.1002/jtr.2050

Cited by 18 publications

(11 citation statements)

References 22 publications

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“…We report the detailed findings of the comparisons of the sites in terms of their experience values elsewhere (Suntikul & Jachna, 2015). One such finding that has a bearing on this paper is that, of the four experience values, the sites of Macao's Historic Center were rated most highly in terms of the esthetic dimension, and lowest in terms of entertainment.…”

Section: Methodsmentioning

confidence: 96%

The co-creation/place attachment nexus

2016

Self Cite

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Section: Methodsmentioning

confidence: 96%

The co-creation/place attachment nexus

2016

Self Cite

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“…2-Esthetic Experience in Tourism and Hospitality. Heritage and historical sites among the (4Es) factor( dimension ) of experiences, can be regarded as more esthetic-based experience in nature ,as the (Suntikul and Jachna, 2015) finding from the research study which based on seven hundred international tourists in Macao's historic center concluded that twenty five sites among thirty one possess the ranking of entertainment, esthetic, and escapism and educational experiences profile of perception of the experience value of the historic core center. It has showed that esthetic -based experience is dominant than other experience in heritage and historical sites.…”

Section: Memorable Tourism Experience (Mte) and The Four Tourists Sermentioning

confidence: 96%

Memorable Experience Economy: Investigating Tourists’ Experience on Memories and Loyalty in Egypt’ Brand Resort Hotels

Zaki¹,

Abuzied²

2017

International Journal of Heritage, Tourism and Hospitality

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The concept of "experience economy " has evolved as an imperative field of study in tourism and hospitality within the marketing discipline. Purpose-The aims of the present study is to facilitate better understanding of the concept of "experience economy", and to examine the influence of four dimensions (facets) of tourist service experience (4Es);-i.e. educational, esthetic, escapist, and entertainment experienceson their memories and focuses on maximize their loyalty intentions, as consequence from the travel consumer perspective. The framework was tested by means of a survey of international tourists\guests who had stayed at resort hotels for at least once, to examine their experience with three tourist spots (brand resorts hotels) in Sharm El Sheikh, Egypt. The data were collected from the period of January to April 2017.A selfadministered modeling was used to analyze the survey 'responses. A total of 300 questionnaires were distributed at three brand resorts hotels (three tourist spots) of Sharm El Shiekh, Egypt, out of which one hundred were returned, and two hundred international tourists\guests respondedyielding a response rate of (66.6%). Findings-The result from the finding identified that all four dimensions (facts) of tourists (as customers) experience (4Es) influence their memories and loyalty. These facets are congruent with prior work in the tourism literature. Additionally, the findings of this study revealed the customer experience scale in the context of brand resorts hotels and improves the theoretical framework progress on the experience concept in tourism and hospitality, and present serious implications for brand resort hotel marketers.

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“…The 4E model was tested in the field of tourism for the first time by Oh and others (2007), who had not found an earlier valid measurement scale regarding the model. Since then, measurement methods based on the 4E model were used several times in the different fields of tourism (Oh, Fiore & Jeoung, 2007;Jurowski, 2009;Mehmetoglu & Engen, 2011;Willard, Frost & Lade, 2012;Radder & Han, 2015;Suntikul & Jachna, 2016;Ásványi, Mitev & Jászberényi, 2018).…”

Section: Esthetic Experiencementioning

confidence: 99%

Escapism or active involvement? A dimension of museum visitor experience

Bodnár¹

2019

Veztud

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Visitor experience is a highly important concept in the tourism industry, which has to be taken into consideration by museums as well, to awaken the interest of their new target groups. The functions and audience of these institutions are becoming much wider than they were earlier. Among other external and internal factors, selected exhibition topics, services, applied interpretation methods and the installation design impact the opportunity of visitors to collect memorable experiences. The present article provides a detailed narrative literature review regarding museum visitor experience. The author presents the results of a systematic literature review on "escapism" as an experience dimension of Pine and Gilmore's 4E model (1998). The author's aim is to provide an overview of the new museology paradigm and the significant trends affecting visitors' attitudes and finally to insert them into a refined experience model, focusing on its escapism dimension.

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Profiling the Heritage Experience in Macao's Historic Center

Cited by 18 publications

References 22 publications

The co-creation/place attachment nexus

The co-creation/place attachment nexus

Memorable Experience Economy: Investigating Tourists’ Experience on Memories and Loyalty in Egypt’ Brand Resort Hotels

Escapism or active involvement? A dimension of museum visitor experience

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