Project to improve knowledge management and key business results through the EFQM excellence model

Calvo‐Mora, Arturo; García, Antonio Navarro; Periáñez-Cristóbal, Rafael

doi:10.1016/j.ijproman.2015.01.010

Cited by 83 publications

(81 citation statements)

References 47 publications

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“…Calvo-Mora et al (2015) [52] analyze the potential of the excelled model designed by the European Foundation for Quality Management (EFQM) to implement a knowledge management project (KMP) in order to improve the startup's performance. Furthermore, the adoption of process methodology and the involvement of customers, suppliers and partners have a significant impact on the key results of the business.…”

Section: Area 3 Impact Of Knowledge Management On Startup's Performancementioning

confidence: 99%

Knowledge Management in Startups: Systematic Literature Review and Future Research Agenda

2017

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This paper conducts a systematic literature review on knowledge management (KM) in the context of startups in order to analyze the state of the art, identify research gaps and define a future research agenda. The main findings highlight that, even though there is an increasing number of papers on the topic of KM in startups, several issues are still neglected. Specifically, the paper identifies four main gaps in the body of literature. The first gap deals with the environmental and socio-political factors influencing the adoption of KM in startups. The second gap regards the lack of a comprehensive taxonomy of knowledge management systems (KMSs) that may support the processes of knowledge creation, acquisition, storage, transfer, sharing and application. This second gap allows us to identify a third gap concerning the level of alignment between startup's strategies and technologies adopted. Finally, the fourth gap deals with the issue of the impact of KM on startup's performances with regard to economic, financial, market, technical, technological, organizational, human and relational performance. From these four gaps, six research questions (RQs) have been proposed. These RQs allow us to identify possible areas of analysis to define a future research agenda. Neglecting these issues means underestimating all the possible advantages of KM adoption for a startup to achieve efficiency, effectiveness and scalability goals.

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Section: Area 3 Impact Of Knowledge Management On Startup's Performancementioning

confidence: 99%

Knowledge Management in Startups: Systematic Literature Review and Future Research Agenda

2017

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“…According to Calvo-Mora et al (2015) organizations need to establish an appropriate management system to achieve success, irrespective of the sector, size or structure. Here, the EFQM Excellence Model sets out a practical and nonprescriptive management system that allows organizations to (Suárez et al 2014): (1) prepare a basic structure for the design, implementation and improvement of a comprehensive management system; (2) evaluate their position on the path towards excellence, identifying their strengths and weaknesses as a starting point for the establishment of strengthening and improvement plans; (3) prepare a common framework and language that favors effective communication within the structure and (4) systematically integrate the strategic planning and interest group orientation into their management.…”

Section: Application Of Efqm Model and European Standarts And Guidelimentioning

confidence: 99%

Integration of EFQM Excellence Model in RTU Development Strategy: Pilot Project Review

Zeps

Iljins

Ribickis

2017

Proceedings of 5th International Scientific Conference Contemporary Issues in Business, Management and Education ‘2017

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Abstract. Research described in this article provides analysis of potential improvements gained to management process of higher education institutions and strategic planning by applying EFQM model and European Standarts and Guidelines (ESG). This research indicates the most crucial process elements of strategic planning in higher education institutions. Authors have analyzed pilot project where the EFQM excellence model and ESG are applied to the process of the strategic planning. Based on Riga Technical University's pilot project this article describes the role of EQFM excellence model and its impact on reaching the strategic targets set by the higher education institution. Authors have analysed and within focus groups explored the EFQM excellence model and ESG, identifing most critical aspects and facotrs of application process to strategic planning and quality assurance. Based on lessons learned authors have suggested a set of activities Riga Technical University should introduce to improve the strategic planning, structure of internal processes and quality management.

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“…Figure 1 illustrates the assumed conceptual framework [67]. The relationship between general knowledge management and project performance was examined by Reich, Gemino and Sauer [60] and Calvo-Mora et al [61]. Based on their research, the following hypotheses have been formulated: H1: Knowledge Management has a positive influence on Project Performance.…”

Section: Methodsmentioning

confidence: 99%

Tacit Knowledge Sharing and Project Performance. Does the Knowledge Workers' Personal Branding Matter?

Kucharska¹

2017

aeb

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Tacit knowledge sharing is the real challenge for knowledge management today. Network economy has completely changed the role of knowledge workers who now become independent tacit knowledge producers. Bearing this fact in mind, the author studied how tacit knowledge sharing affects the process of building a personal brand and project performance. For this purpose, the authors conducted a study among Polish professionals with different roles and experience in managing projects in various industries. The data collected during the study has been analysed using the equal structural modelling method. The results indicate that tacit knowledge sharing is used when developing a personal brand of knowledge workers who take care about the personal reputation. The intermediary role of personal branding in the relationship of tacit knowledge sharing and project performance points to a new context of tacit knowledge sharing as a key factor of knowledge management in learning organisations, which can be used for designing incentive schemes. Tacit Knowledge Sharing is also presented as a very sensitive and specific variable interesting for further research.

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Project to improve knowledge management and key business results through the EFQM excellence model

Cited by 83 publications

References 47 publications

Knowledge Management in Startups: Systematic Literature Review and Future Research Agenda

Knowledge Management in Startups: Systematic Literature Review and Future Research Agenda

Integration of EFQM Excellence Model in RTU Development Strategy: Pilot Project Review

Tacit Knowledge Sharing and Project Performance. Does the Knowledge Workers' Personal Branding Matter?

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