Properties of quality constructs in Canadian business relationships

Hutchinson, David; Singh, Jang Bahadur; Svensson, Göran; Mysen, Tore

doi:10.1504/ijbex.2012.047908

Cited by 9 publications

(10 citation statements)

References 58 publications

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“…The importance of trust and commitment in manufacturersupplier relationships has been established in previous research across countries and company sizes (Lee et al, 2010;Svensson et al, 2010;Hutchinson et al, 2012;Mpinganjira et al, 2013;Rindell et al, 2013;Mysen et al, 2013). This study furthers our understanding of the positive effects of the assessed aspects on the economic satisfaction related to its non-economic (i.e.…”

Section: Concluding Thoughts and Suggestions For Future Researchsupporting

confidence: 66%

“…Several studies support the notion that the constructs of trust, commitment and satisfaction are important for establishing and maintaining successful and enduring business relationships (Palmatier et al, 2006;Lee et al, 2010;Svensson et al, 2010;Hutchinson et al, 2012;Mpinganjira et al, 2013;Rindell et al, 2013;Mysen et al, 2013). They are therefore considered as important constructs in the development and establishment of relationship quality in business relationships (Ulaga and Eggert, 2006).…”

Section: Introductionmentioning

confidence: 97%

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Trust and commitment as mediators between economic and non-economic satisfaction in manufacturer-supplier relationships

Ferro

Padín

Svensson³

et al. 2016

Journal of Business &Amp; Industrial Marketing

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165

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Purpose – The purpose of this paper is to test a research model in which trust and commitment are mediators between economic and non-economic satisfaction. Design/methodology/approach – The sample for this study comprises a total of 600 small and medium-sized Spanish enterprises from various industrial sectors. A total of 259 usable questionnaires were returned, generating a response rate of 43.2 per cent. The research model is tested with structural equation modeling using AMOS-software. Findings – The empirical findings regarding the studied business relationships confirm the independence between economic and non-economic satisfaction, and the mediating role of trust and commitment. Furthermore, the findings confirm that there is no direct cause–effect relationship between economic and non-economic satisfaction. Research limitations/implications – Numerous inter-organizational studies have tested satisfaction as two separate constructs (economic and non-economic satisfaction). This study goes further by positioning economic satisfaction as a precursor to other more relationship-oriented constructs and outcomes (trust–commitment and, in turn, non-economic or relational satisfaction). Practical implications – Managers should consider economic and non-economic satisfaction as two separate aspects of relationship quality in business relationships. Furthermore, although these aspects appear to be connected, managers should take them into consideration with respect to the levels of trust and commitment involved in business relationships. Managers should be aware that the level of economic satisfaction is an influential precursor to the levels of trust and commitment that in turn impact on the level of non-economic satisfaction as an outcome. Originality/value – This study makes a threefold contribution to existing theory and research. First, it tests the constructs of economic and non-economic satisfaction, indicating satisfactory validity and reliability. Second, it provides empirical support that there is no direct relationship between economic and non-economic satisfaction. Third, the empirical findings also indicate satisfactory validity and reliability, indicating that the constructs of trust and commitment are moderators between economic and non-economic satisfaction.

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Section: Concluding Thoughts and Suggestions For Future Researchsupporting

confidence: 66%

Section: Introductionmentioning

confidence: 97%

Trust and commitment as mediators between economic and non-economic satisfaction in manufacturer-supplier relationships

Ferro

Padín

Svensson³

et al. 2016

Journal of Business &Amp; Industrial Marketing

Self Cite

165

View full text Add to dashboard Cite

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“…Satisfaction is widely considered as a guiding philosophy of business relationships (Yeung et al , 2013). Empirically, its importance is evidenced by the many studies that have found satisfaction to be an important factor for the success of business relationships (Del Bosque Rodríguez et al , 2006; Hutchinson et al , 2012; Human and Naudé, 2014; Hashim and Tan, 2015). Reviews of literature on studies that have focused on the quality of business relationships, especially in the context of direct and indirect channel relationships, show that satisfaction is closely related to trust and commitment (Voldnes et al , 2012; Mpinganjira et al , 2014), with Walter et al (2003) and Sarmento et al (2014) describing the three constructs as key indicators of relationship quality.…”

Section: Introductionmentioning

confidence: 99%

Validating the relationship between trust, commitment, economic and non-economic satisfaction in South African buyer-supplier relationships

Mpinganjira

Roberts-Lombard

Svensson

2017

JBIM

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Purpose The paper aims to validate the relationship between satisfaction, trust and commitment in South African business buyer–supplier relationships. Satisfaction was looked at from the dual perspective of economic and non-economic satisfaction. Design/methodology/approach A research model showing hypothesised relationships between the constructs was tested using data collected from 250 large companies in South Africa. Structural equation modelling using AMOS software was used to analyse the data. The results provide support for the distinctiveness of both economic and non-economic satisfaction and the mediating effect of trust. Findings The findings show that economic satisfaction exerts a direct influence on trust, which, in turn, has a direct influence on commitment. Trust and commitment were both found to have a positive influence on non-economic satisfaction. Research limitations/implications The tested nomological network of business relationship quality dimensions validates some of the recent findings by Ferro et al. (2016) in the South African context of buyer–supplier relationships. Originality/value The study contributes to a better understanding of satisfaction and its relationship with other relationship quality constructs, especially in the context of large companies in South Africa.

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“…However, similar to previous studies (e.g. see Hutchinson et al, 2012;Mpinganjira et al, 2013;Mysen et al, 2015;Pad ın et al, 2017), we build on existing literature showing a positive relationship between trust and commitment (e.g. Mungra and Yadav, 2019;Pad ın et al, 2017;Razzaque and Boon, 2003) by hypothesizing that satisfaction mediates between these two antecedent constructs (top half of the model) and the postcedents coordination, continuity and cooperation (bottom half of the model).…”

Section: Conceptual Model and Hypothesesmentioning

confidence: 74%

A nomological framework of antecedents and postcedents to satisfaction in purchase and sales business relationships

Guan

Lee

Mostert

et al. 2023

JCMARS

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PurposeThis study aims to verify whether a nomological framework of antecedents and postcedents to satisfaction is valid and reliable in both purchase and sales business relationships.Design/methodology/approachIn this study snowball sampling was used to identify relevant purchase and sales managers to collect data from two cross-industrial samples in Taiwan pertaining to purchase and sales business relationships.FindingsThe results display the validity and reliability of the nomological framework in both purchase and sales business relationships.Research limitations/implicationsThis study verifies the results in previous studies based on purchase business relationships and that the framework also appears to be valid and reliable in sales business relationships.Practical implicationsThis study provides purchase and sales managers with insights to assess both their firms' inbound and outbound business relationships in purchases and sales.Originality/valueThis study creates a connection between purchase and sales business literature offering opportunities for further research.

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Properties of quality constructs in Canadian business relationships

Cited by 9 publications

References 58 publications

Trust and commitment as mediators between economic and non-economic satisfaction in manufacturer-supplier relationships

Trust and commitment as mediators between economic and non-economic satisfaction in manufacturer-supplier relationships

Validating the relationship between trust, commitment, economic and non-economic satisfaction in South African buyer-supplier relationships

A nomological framework of antecedents and postcedents to satisfaction in purchase and sales business relationships

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