Psychological Antecedents of Smartphone Users’ Behaviour Along the Mobile Customer Journey

Wozniak, Thomas; Schaffner, Dorothea; Stanoevska‐Slabeva, Katarina; Lenz-Kesekamp, Vera Kristina

doi:10.1007/978-3-319-51168-9_23

Cited by 6 publications

(8 citation statements)

References 24 publications

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“…Morosan and DeFranco (2016a) found that app-related privacy concerns negatively influence consumers’ intentions to use hotel apps. Similarly, the research by Wozniak et al . (2017) recently confirmed that mobile users’ information privacy concerns negatively affect behavior on the mobile customer journey.…”

Section: Topical Reviewsupporting

confidence: 54%

Mobile technologies and applications towards smart tourism – state of the art

2019

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Purpose The popularity of mobile technologies and applications is constantly growing and undoubtedly changing consumers’ and providers’ behavior. The purpose of this study is to provide a comprehensive systematic literature review of academic research related to mobile technologies and applications in smart tourism published between 2012 and June 2017. Design/methodology/approach Published peer-reviewed articles were gathered from the three largest and most popular online databases and search engines – EBSCO host, Science Direct and Google Scholar and ENTER conference proceedings. Based on a keyword-driven search and content analysis, 126 articles were determined to be relevant to this study. Findings Selected publications were analyzed in accordance with the proposed research questions and thematically classified into three main categories: consumer perspective, technological perspective and provider perspective. The findings contribute to a better overall understanding of recent research into mobile technologies and applications in smart tourism by presenting the main results, methods, trends and other insights of relevant publications. Research limitations/implications Although the researchers used two databases, one search engine and ENTER conference proceedings to collect articles, there is the possibility that some studies connected to the topic were not included. The study did not include books, other conference proceedings, literature reviews, theses, business reports and other possibly relevant publications. Originality/value This study provides a systematic review of the most recent published academic research (2012-June 2017; also including “Online First” articles) on mobile technologies and applications in smart tourism. The results of this study provide an agenda for future research in tourism and hospitality industry by identifying major trends and developments in smart tourism.

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Section: Topical Reviewsupporting

confidence: 54%

Mobile technologies and applications towards smart tourism – state of the art

2019

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“…It has influenced the industry in terms of mobility and the broader reach to facilitate customers to engage in business anytime and anywhere (Kwon, Bae & Blum, 2013;Ozturk, Nusair, Okumus & Singh, 2017;Park & Huang, 2017). Subsequently, the adoption of this technology allows customers to take in a variety of transactions for travel-related products and services, including booking hotel rooms via mobile devices (Ozturk, Bilgihan, Nusair & Okumus, 2015;Wozniak, Schaffner, Stanoevska-Slabeva & Lenz-Kesekamp, 2017). According to a report by Dias and Afonso (2020), worldwide mobile travel bookings represent significant value in the tourism market, and hotels remain the sector where smartphone bookings are the most common.…”

Section: Introductionmentioning

confidence: 99%

“…Meanwhile, various researchers suggested that mobile booking is the future for travellers (Abu Bakar & Hashim, 2008;Amaro & Duarte, 2015;Liang, Schuckert, Law & Masiero, 2017). Wozniak et al (2017) stated that understanding the determinants intention of online hotel reservations among the general population should be a priority. Notably, mobile hotel booking has grown and is well accepted by travellers, particularly mature travellers (Park & Huang, 2017).…”

Section: Introductionmentioning

confidence: 99%

Understanding tourist mobile hotel booking behaviour: Incorporating perceived enjoyment and perceived price value in the modified Technology Acceptance Model

Mohamad

Hanafiah

Radzi

2021

TMS

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This study examines how mobile technology adoption influences customers' intention to book hotel rooms via smartphone. This study empirically incorporated perceived enjoyment and perceived value in the modified Technology Acceptance Model (m-TAM) and tested it as a unified model. Partial Least Square-Structural equation modelling (PLSSEM) was applied to estimate the proposed research framework based on the survey data collected from 386 travellers who booked hotels via their smartphones. The structural model confirms perceived usefulness, perceived ease of use, perceived enjoyment, and perceived price value significantly influence consumers' behavioural intentions toward mobile hotel booking. This study confirms that TAM can be extended and employed to predict and explain the acceptance of the new technologies in service industries. This study also provides valuable theoretical contributions in developing and testing related theories and practical implications to hotel operators, online travel agencies (OTAs), and hospitality technology suppliers.

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“…Researches of innovation adoption in connection with attributes of devices (Rogers, 2010), consumer perceptions (Davis, 1993), consumer attitude (Moore & Benbasat, 1996), psychology (Hussain & Rashidi, 2015;Wozniak, Schaffner, Stanoevska-Slabeva, & Lenz-Kesekamp, 2017) and personality (Jeong et al, 2017;Rogers, 2010) have attracted prolific literature as the adoption of incremental and radical innovation of existing high-tech brands is a complex process that involves various stages such as knowledge, persuasion, decision, implementation and confirmation (Rogers, 2010). A consumer may accept the incremental/radical innovation or simply be inclined to continue using the incumbent models instead of switching to new ones (Lee & Park, 2016).…”

Section: Background Of the Research Studymentioning

confidence: 99%

“…An Apple report indicates that only 43% of current iPhone consumers consider buying newer models (Edwards, 2016). Therefore it is important to determine the effects of psychological needs (Lee, Chang, Lin, & Cheng, 2014;Wozniak et al, 2017) and personality factors (Koschate-Fischer, Hoyer, Stokburger-Sauer, & Engling, 2017) that lead to the ultimate acceptance of incremental or disruptive technology in the same product category, as failing to engage consumers means loss of sale, disloyal consumers and damaged reputation (Cano et al, 2017). As a result, this study in response to the stated problem, will determine the role of consumer engagement, playfulness and innovativeness towards consumers' decision to adopt incremental and radical innovations of UCDs or loyalty towards the incumbent.…”

Section: Background Of the Research Studymentioning

confidence: 99%

Innovative user engagement and playfulness on adoption intentions of technological products: evidence from SEM-based multivariate approach

Hussain

Qazi

Ahmed

et al. 2019

Economic Research-Ekonomska Istraživanja

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Using ubiquitous computing devices, also UCD, is a conscious decision made by consumers, success of which depends on how much it involves and engages the user that results in functional, hedonic and social experiences in user's context and long-term success for organization. User engagement, tested in multifarious concepts, indicates that experiences that are significantly hedonic create an affective bond with the device and deliver high value to the consumer. This study verifies and investigates the dispositional and impacting factors that influence a consumer's adoption intention for radical or incremental innovation or loyalty to an incumbent ubiquitous computing device through concept of user engagement, self-congruity theory, innovativeness and playfulness. The research was based on a survey questionnaire collected from users of ubiquitous computing devices (UCDs) belonging to an educated urban population from an age group of 18 to 35 years residing in Karachi through convenience and self-selection sampling. In total, 654 complete responses were received coded in SPSS and the model was analysed through AMOS 23.0. Results indicate that three dimensions of user engagement are significant for ubiquitous computing devices (UCDs): focused attention, interaction appeal and perceived usability. The first two are significantly positive towards playfulness creating an association with self-concept leading to innovative consumer's innovation adoption and others having loyalty with incumbent device. The research theoretically contributes by identification of user engagement dimensions and significance of incumbent loyalty in innovation adoption phenomenon.

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Psychological Antecedents of Smartphone Users’ Behaviour Along the Mobile Customer Journey

Cited by 6 publications

References 24 publications

Mobile technologies and applications towards smart tourism – state of the art

Mobile technologies and applications towards smart tourism – state of the art

Understanding tourist mobile hotel booking behaviour: Incorporating perceived enjoyment and perceived price value in the modified Technology Acceptance Model

Innovative user engagement and playfulness on adoption intentions of technological products: evidence from SEM-based multivariate approach

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