Public Service Chatbots: Automating Conversation with BBC News

Jones, Bronwyn; Jones, Rhianne

doi:10.4324/9781003099260-4

Cited by 24 publications

(25 citation statements)

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“…However, the outbreak and spread of COVID-19 have swirled the entire global economy, hampering people's discretionary social and economic activities. Among many different types of businesses, the hospitality and tourism business is one of the hardest hits by COVID-19 due to the worldwide travel restrictions, business lockdowns and mandated social distancing to reduce its transmission to others (Jones et al, 2021). SE was not an exception from COVID-19's negative impacts (UNWTO, 2020).…”

Section: Theoretical Backgroundmentioning

confidence: 99%

Effects of customers’ perceived risks of sharing economy on self-protective behavior toward COVID-19

Shin

Jeong

Zapata-Cuervo³

et al. 2022

IJCHM

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Purpose This study aims to investigate how customers’ perceived risks of sharing economy (SE) affect their self-protective behaviors when using SE, leading to their future behavioral intention. Additionally, this study looks into whether there are any differences between accommodation-sharing and ride-sharing customers in the aforementioned relationships. Design/methodology/approach An online survey targeting two groups of SE customers (i.e. accommodation sharing and ride sharing) was used. Using partial least squares structural equation modeling, the mechanism of how SE customers’ perceived risks of SE affect their self-protective behaviors, which in turn influence their future behavior intention. A multigroup analysis was performed to assess the difference between the two groups of SE customers. Finally, a multivariate analysis of variance (MANOVA) was conducted to see the potential differences between the five classifications of self-protective behaviors in their perceived risks. Findings SE customers’ psychological risks positively affected their hygiene protective behaviors and social protective behaviors, influencing their behavior intention and relative intention (compared with traditional services). Social risk had a negative impact on SE customers’ hygiene protective behaviors. There was a significant difference between accommodation sharing and ride sharing customers in their psychological mechanism of how perceived risks influence their self-protective behaviors. Practical implications The findings of this study help SE platforms and service providers better understand their customers’ perceived risks of their services and suggest them to promote their customers’ self-protective behaviors so that perceived risks can be mitigated, thereby generating strong behavior intentions. As the results indicated that there is a significant difference between the two major forms of SE (i.e. accommodation sharing and ride sharing) in their customers’ perceived risks and self-protective behavior, SE platforms can further refine their operational and marketing efforts based on the findings. Originality/value This study offers a comprehensive understanding of SE customers’ self-protective behaviors by examining the effects of SE customers’ different perceived risks on their self-protective behaviors during the unprecedented pandemic. Furthermore, the comparison of the two most popular forms of SE (i.e. accommodation sharing and ride sharing) provides new perspectives to understand customers’ behavior in the SE context.

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Section: Theoretical Backgroundmentioning

confidence: 99%

Effects of customers’ perceived risks of sharing economy on self-protective behavior toward COVID-19

Shin

Jeong

Zapata-Cuervo³

et al. 2022

IJCHM

View full text Add to dashboard Cite

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“…While menstrual hygiene products, and in particular tampons and applicators, continue to be frequently flushed down the toilet their volume has decreased in relation to other products (Drinkwater & Moy, 2017; Hawkins et al, 2019; Spence et al, 2016). This could be connected to prevailing countertrends in the increased availability of, and interest in, “reusable” menstrual hygiene products in recent years (Jones, 2018). This trend may have potentially reduced the impact of disposable hygiene products on the system also comes with increasing water demand from washing these reusable products which has its own impacts and problems during times of water scarcity or disruption (Alda‐Vidal & Browne, 2020).…”

Section: Research Synthesis: Existing Research Gaps and Opportunitiesmentioning

confidence: 99%

“Unflushables”: Establishing a global agenda for action on everyday practices associated with sewer blockages, water quality, and plastic pollution

2020

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The disposal of unflushable products via the toilet is an enduring problem and increasing contributor to environmental and infrastructural challenges such as fatbergs, water quality and plastic pollution. Rising scientific and public interest in “throw‐away” cultures, and renewed government pressure for water and sewerage companies to act as custodians of water resources, raises questions about how and why impactful disposal practices occur and what might be done to change them. To date there has been little systematic research on unflushable products, and little is known about the routines and practices through which unflushable products find their way into wastewater systems. This paper reviews social science research including historical, sociological, and anthropological studies of cleanliness and hygiene, as well as sociotechnical approaches to the study of household practices and infrastructures to understand the challenges of unflushables. Based on this research, the paper offers a new conceptualization of the unflushables challenge. We argue that unflushables are a distributed problem, one that is not the direct consequence of either individual behavior, product design or infrastructural decline, but the outcome of myriad social, cultural and material developments in society. These include diversity in “flushing” cultures, gendered expectations in cleanliness practices; the evolution of conventions around cleanliness and hygiene; infrastructural imaginaries and expectations; and political dimensions of infrastructural development and maintenance. We demonstrate how social science research is essential in defining a new global research agenda on unflushables that further aids the design of new intervention and policy pathways. This article is categorized under: Engineering Water > Sustainable Engineering of Water Science of Water > Water Quality

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“…Tipping has traditionally been common in a small number of mostly service-based industries in several countries, with governments sometimes creating alternate minimum wages for workers in these contexts in anticipation of tipping (Azar, 2011). Recently we have seen a surge in tipping in contexts with traditionally weaker or non-existent tipping norms, which include industries like limited-service restaurants, coffee chains, and some retail establishments (e.g., Karabas et al, 2020; Wilson & Setter, 2020), and countries like Sweden (Mulinari, 2019) and the United Kingdom (Jones, 2020). Tipping has also spread to new industries with wholly different compensation structures like gig work platforms and live-streaming services (Jain & Qian, 2021; Wilson & Setter, 2020).…”

Section: The Consequentiality Of Tippingmentioning

confidence: 99%

The Tip of the Iceberg: A Roadmap for Management Research on Tipping

Pek

2022

Journal of Management Inquiry

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Tipping is a complex phenomenon with wide-ranging impacts on workers and organizations. Prior research has made important contributions to our understanding of why tipping happens and what its impacts are. Yet, we still have much to learn about these topics, particularly when it comes to the emergence, evolution, and diffusion of tipping norms, how organizations approach their decision-making about tipping practices, and the broader individual, organizational, and societal impacts of tipping. Despite management researchers’ limited attention to tipping to date, I argue that they have much to contribute to our understanding of these questions through their conceptual tools and lenses.

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Public Service Chatbots: Automating Conversation with BBC News

Cited by 24 publications

References 0 publications

Effects of customers’ perceived risks of sharing economy on self-protective behavior toward COVID-19

Effects of customers’ perceived risks of sharing economy on self-protective behavior toward COVID-19

“Unflushables”: Establishing a global agenda for action on everyday practices associated with sewer blockages, water quality, and plastic pollution

The Tip of the Iceberg: A Roadmap for Management Research on Tipping

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