Public Service Motivation and Quality of Working Life in Public institutions: Analyzing the Moderating Role of P-O Fit

Hassan, Sobia; Fiaz, Muhammad; Asif, Rabia

doi:10.29145/jmr/82/06

Cited by 3 publications

(2 citation statements)

References 47 publications

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“…The pressure or stress front-line employees or SLBs experience when providing public service is a topic that receives much attention in the literature on public administration (Hassan et al, 2021). Front-line workers, including social workers, doctors, public servants, and teachers, occasionally struggle with heavy workloads and limited resources, as well as conflicts between client demands and needs and the rules and values of the organization (Lipsky, 2010;.…”

Section: Challenges Faced By Slb In the Implementation Of Policymentioning

confidence: 99%

The role of administrative discretion in the coping behaviour of street-level bureaucrats in higher education institutions of Pakistan

Naqvi,

Salman,

Hassan

et al. 2024

J. Humanit. Soc. Manag. Sci.

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Policies are created at the highest level, and street-level bureaucrats (SLBs) implement them at lower levels. SLBs work directly with citizens and exercise significant discretion in their service. According to Lipsky's theory, SLBs face various problems and use multiple coping techniques to deal with them. This study focused on the discretionary powers of the heads of departments (HODs) and the use of coping mechanisms when faced with challenges in enacting the semester system policy. The existing study used the theoretical model of coping mechanisms using a single-case research methodology to investigate the HODs of a prestigious public university's coping behaviour in implementing the semester system. Semi-structured interviews were employed to get the perspectives of HODs in this qualitative research. This study used the classification model of coping families developed by Tummers, Bekkers, Vink, and Michael (2015) and concludes that management has given HODs some task-discretionary authority for carrying out the semester system policy based on thematic analysis. The findings reveal that HODs move against the students rather than towards or away from them in coping behaviour. HODs strictly follow the semester system's policy by adhering to rigid rule-following.

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Section: Challenges Faced By Slb In the Implementation Of Policymentioning

confidence: 99%

The role of administrative discretion in the coping behaviour of street-level bureaucrats in higher education institutions of Pakistan

Naqvi,

Salman,

Hassan

et al. 2024

J. Humanit. Soc. Manag. Sci.

Self Cite

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“…e P-O t theory considers relationship between person and organization as the key factor that results in the individual's attitudes, behaviors, and others [7,8]. It assumes that P-O t completely mediates PSM and work attitudes, while PSM has no straightforward correlation with neither work attitudes nor performance when considering P-O t [1,9].…”

Section: Introductionmentioning

confidence: 99%

The Impact of Public Service Motivation on Job Satisfaction in Public Sector Employees: The Mediating Roles of Work Engagement and Organizational Commitment

Chen

2022

Mobile Information Systems

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In the public service sector, staff’s motivation is of great significance for the developments of both the service team and the governmental service departments. This research develops a model to study the effects of public service motivation on job satisfaction and further assesses the mediation effects of work engagement and organizational commitment. Five-hundred and fifty employees from Chinese public service sectors were engaged in the questionnaire-based study. The results show that public service motivation plays important roles in work engagement, organizational commitment, and job satisfaction. Furthermore, work engagement and organizational commitment are the factors to mediate public service motivation and job satisfaction. Therefore, our findings suggest that staff in the public sector with enhanced public service motivation generally appear more involved in their work, are more loyal to their organizations, and demonstrate more positive work attitudes to improve productivity.

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Authentic leadership and performance of public servants in Tanzania context: the mediation role of motivation

Kyambade,

Bartazary,

Namatovu

et al. 2024

IJPL

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PurposeThis study examined the relationship between authentic leadership and employee performance among public servants in Kigoma/Ujiji municipality in Tanzania. Further, we investigated the mediating role of motivation on the relationship between authentic leadership and employee performance.Design/methodology/approachA cross-sectional research design was applied along with a quantitative research approach. The study sampled 260 public servants selected by random sampling from a total of 800 employees. Data were analyzed using Mplus software using the maximum likelihood estimator to test for hypotheses.FindingsThe findings show a positive significant relationship between authentic leadership and employee performance, a positive significant relationship between authentic leadership and motivation and a positive significant relationship between motivation and employee performance. Furthermore, motivation was found to be a significant mediator in the relationship between authentic leadership and employee performance among public servants in Tanzania.Practical implicationsThis study contributes to the corpus of research on authentic leadership, motivation and employee performance, especially in the context of public service. Additionally, it provides advice on how to use authentic leadership and motivation to enhance public servants performance. Managers should strive to create a motivational work climate characterized by trust, empowerment and recognition. By fostering a sense of ownership and investment in their work, managers can enhance employee motivation and engagement, leading to improved performance outcomes.Originality/valueOur study is one of a kind to emphasize the crucial roles that authentic leadership and motivation play in promoting commitment, dedication and positive social interactions at work. Our study also advances the understanding of public service motivation (PSM) theory.

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Public Service Motivation and Quality of Working Life in Public institutions: Analyzing the Moderating Role of P-O Fit

Cited by 3 publications

References 47 publications

The role of administrative discretion in the coping behaviour of street-level bureaucrats in higher education institutions of Pakistan

The role of administrative discretion in the coping behaviour of street-level bureaucrats in higher education institutions of Pakistan

The Impact of Public Service Motivation on Job Satisfaction in Public Sector Employees: The Mediating Roles of Work Engagement and Organizational Commitment

Authentic leadership and performance of public servants in Tanzania context: the mediation role of motivation

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