Pull factors of the shopping malls: an empirical study

Calvo-Porral, Cristina; Lévy-Mangín, Jean-Pierre

doi:10.1108/ijrdm-02-2017-0027

Cited by 53 publications

(51 citation statements)

References 36 publications

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“…Simon Bell (1999) [84] studied psychological factors that can affect customers 'Image and attraction, via his study the shop variety besides other aspects such as price fairness, visual amenity, convenience, and customer services strongly were associated with customers' selection of retail centers. In 2018 Calvo Porral and Lévy Mangín [85] studied pull factors for attracting more customers in Spain, they mentioned that shop variety is one of them and can affect attracting customers.…”

Section: Discussionmentioning

confidence: 99%

Urban Retail Systems: Studying the Interactional Activities and Social Sustainability

Baghaee¹,

Aram²,

Ss³

et al. 2020

Preprint

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Retails and shopping centers have become essential to today’s lifestyle. Furthermore, as modern shopping venues, retail centers' social role contributes to its popularity and profitability. The social motive of customers for shopping is beyond acquiring their crucial purchases. These advantages favor retail centers and improve the level of social sustainability and its relevant concepts. Given that relatively little study has been studied on the impact of retail centers' social role as places for interactional and recreational activities on customers' behavior in these centers and its relation to social sustainability. Two hypotheses were raised that show the effect of time travel duration and shop variety on increasing the percentage of users who spend their leisure time and recreational activities in two analogous retail centers. The result of research regarding the first hypothesis reveals that there is an interaction between time travel duration and shoppers' motivation. Furthermore, the results revealed that half of both retail center goers who spend more than 10 minutes to arrive at the retail centers prefer to do leisure activities and browsing than shopping. Therefore, the majority of individuals are from further distances, indicating longer trips can be one of the factors for willing to spend more leisure time and recreational activities. The second hypothesis reveals that shop variety can be one of the main reasons for attracting users to spend their leisure time and browse in both retail centers. There is a significant correlation between shop variety and customers’ motivation.

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Section: Discussionmentioning

confidence: 99%

Urban Retail Systems: Studying the Interactional Activities and Social Sustainability

Baghaee¹,

Aram²,

Ss³

et al. 2020

Preprint

View full text Add to dashboard Cite

show abstract

“…In Section 1, to assess the respondents' attitudes towards shopping malls and shopping in these malls, articles by Cokayne, 2016;Ferreira and Paiva, 2017;Kiganda, 2016;Muller, 2017;Olsen, 2016;Rushe, 2017;Sanburn, 2017;SAPOA, 2017 andTshandu, 2017 were used. To identify possible trends (increasing, static, declining) in shopping mall use, which was Section 2, we extracted questions July 2019 www.jbrmr.com A Journal of the Academy of Business and Retail Management (ABRM) 68 from Anselmsson, 2016;Calvo-Porral et al, 2018;Gustafson, 2017;Larsen et al, 2015;Makgope, 2016;Muller, 2017;Tshandu, 2017 andVan Zyl, 2017. Section 3 covered possible reasons for respondents not shopping as much in malls as they did a few years ago, being split into Internet reasons (from articles by Cokayne, 2016Isidore, 2017Lewis, 2014;Thompson, 2017), behavioural reasons (from articles by Badger, 2015;Cokayne, 2016;Gustafson, 2017;Lewis, 2014;Olsen, 2016 andSanburn, 2017), economic reasons (from articles by Lewis, 2014;Lück andJahn, 2017 andNews24Wire.…”

Section: Data Collectionmentioning

confidence: 99%

A comparative investigation into the changing use of shopping malls in Germany and South Africa

Mason¹,

Dobbelstein²,

Corbishley³

2019

JBRMR

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Based on the decline in development of new, and use of existing, shopping malls that is happening in the USA due mainly, it seems, to e-shopping, a comparative study was conducted to investigate perceptions of shopping malls and their use in Germany (a developed country) and South Africa (a developing country). Are attitudes towards mall shopping changing, or are there other factors influencing changes in mall shopping, e.g. increase in e-shopping, lack of security (especially effect of crime in South Africa), preference for localised shopping, etc.?A questionnaire was developed from the literature and distributed via e-mail to a comprehensive database of consumers, collecting a pre-set, socio-demographic quota sample from the defined target groups. The resultant data was analysed using relevant descriptive, inferential and multivariate statistics to identify the importance of the various factors.The main finding was that South African consumers are increasingly using shopping malls, whereas German consumers are using malls slightly less than they did 2 to 3 years ago. South Africans would like to see better entertainment and unique experiences in malls, while Germans would like to see malls developing a stronger identity, integrating themselves more into their communities and acting for the good of the community they serve.

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“…Nowadays, the mall culture plays an important role in consumers' lifestyles (Calvo-Porral and Lévy-Mangín, 2018) because they have become entertainment and leisure spaces that transcend shopping (Bäckström, 2011), offering navigation activities that are characterized by the search of pleasurable experiences in benefit of its own attractiveness (Palacios et al, 2016). Consequently, the study of design and development of innovative spaces to motivate the intention to visit is an important stimuli in malls' competitive management, in which the environmental and offer dimensions have been more prominent in prior research related to malls' attractiveness .…”

Section: Introductionmentioning

confidence: 99%

Role of the eco-natural environment as an alternative attractiveness factor in malls

Cortázar

2019

MRJIAM

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Purpose The mall industry in Latin America has grown rapidly in the past decade, offering diverse proposals oriented to improving the attractiveness of this commerce format; along this line, despite the fact that several studies have analyzed variables from an ecological perspective based on the relationship of the physical space with the consumers (from a marketing context), there is shortage in research regarding alternative attractiveness factors inspired by nature, although its connection with people’s behavior has been confirmed. Therefore, the purpose of this paper is to answer the following question: Is the perception of environments with natural resources displayed in malls an alternative attractiveness factor for visitors? Thus, does it benefit its own competitive management against other attractiveness variables that focus on offering variety, accessibility, physical design and entertainment? Design/methodology/approach The quantitative method is an exploratory factor analysis that is followed by a confirmatory analysis and resulting in a measurement model based on 470 effective questionnaires. The exploratory and confirmatory nature focused on multidimensional verification of the measurement model (including the validation of the eco-natural environment) justified this choice in consistence with prior research that has used goodness of fit criteria. Findings The paper not only suggests the existence of a perception factor in the eco-natural environment, but it also determines its comparative importance over other traditional attractiveness factors reported in scientific literature. Particularly because commercial attractiveness is a consequence of how marketing variables are managed by malls and of how consumers respond to said variables, benefiting the visit’s experience. Practical implications The paper contributes to malls’ competitive management by suggesting and proving the importance of the eco-natural environment as a commercial attractiveness factor; thus, the results encourage this format’s developers to take into account new ways of persuasion considering its progressive and competitive rise in the past years in Latin America. Originality/value There is shortage of research on alternative attractiveness factors for malls; therefore, contrasting the eco-natural environment in a measurement model of commercial attractiveness allows contributing strategic information to the industry, which in turn constitutes an innovative resource to lure and motivate visitors. On the other hand, the paper contributes the state of knowledge of environmental variables over consumers’ assessments.

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Pull factors of the shopping malls: an empirical study

Cited by 53 publications

References 36 publications

Urban Retail Systems: Studying the Interactional Activities and Social Sustainability

Urban Retail Systems: Studying the Interactional Activities and Social Sustainability

A comparative investigation into the changing use of shopping malls in Germany and South Africa

Role of the eco-natural environment as an alternative attractiveness factor in malls

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