QR code and mobile payment: The disruptive forces in retail

Yan, Li-Ya; Tan, Garry Wei–Han; Loh, Xiu-Ming; Hew, Jun-Jie; Ooi, Keng‐Boon

doi:10.1016/j.jretconser.2020.102300

Cited by 170 publications

(129 citation statements)

References 52 publications

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“…In addition to that, the model was able to capture 51.8%, 57.1%, and 29.9% of the variances in TS, EXH, and RIU respectively. The effect size which indicates the intensities of associations between variables is considered to be small, medium, or large based on the f 2 value thresholds of 0.02, 0.15, and 0.35 respectively (Wong et al, 2016 ; Yan et al, 2021 ). Moreover, there is no effect if the f 2 has a value of less than 0.02 (Lew et al, 2020 ).…”

Section: Discussionmentioning

confidence: 99%

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The Dark Side of Mobile Learning via Social Media: How Bad Can It Get?

et al. 2021

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As the COVID-19 pandemic continues to spread at an unprecedented rate, many universities around the world halted physical forms of teaching and learning to stop the spread of the virus. As a result, many university students were forced to utilize online learning through channels such as mobile social media. Due to the novelty of this situation, there are many unknowns particularly with the negative influences of mobile learning via social media on university students. Thus, this study looks to examine this subject matter from the perspective of the stimulus–organism–response theory. The uniquely developed research model included four stimuli (i.e., social overload, information overload, life invasion, and privacy invasion), two organisms (i.e., technostress and exhaustion) as well as a response in terms of reduced intention to use mobile learning via social media. The responses were collected from 384 university students via an online survey and analyzed with the Partial-Least-Square-Structural-Equation-Modelling. It was found that the antecedents for both technostress and exhaustion were able to account for more than half of their respective variances. Furthermore, technostress and exhaustion were significant facilitators of the students’ reduced intention to use mobile learning via social media. In addition to the practical insights for stakeholders in the education industry, this study also posited several theoretical implications for researchers.

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Section: Discussionmentioning

confidence: 99%

“…Therefore, a non-probability sampling method in the form of purposive sampling and was utilized. This is to allow the data collected to better reflect the situation by ensuring the proper selection of participants (Yan et al, 2021 ). In this case, the participants have to be university students.…”

Section: Methodsmentioning

confidence: 99%

The Dark Side of Mobile Learning via Social Media: How Bad Can It Get?

et al. 2021

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“…The operational definition of the variable was adapted and modified from previous research. Items measuring mobile usefulness and behavioral intention were adapted from Yan et al (2021). The trust variable was measured by adapting the research instrument of Patil et al (2020), and the attitude variable was measured using the measurement adaptation of Schierz et al (2010).…”

Section: Methodsmentioning

confidence: 99%

“…Marketing research on the adoption of m-payments has been widely carried out, but only few literatures discuss the adoption of QR code on payments. In addition, the QR code is one of the technologies that accelerates the payment process (Yan et al, 2021). Therefore, research on QR codes is important and interesting to reveal the various factors that drive the intention to adopt this technology.…”

Section: Introductionmentioning

confidence: 99%

Trust or Usefulness? QR Code Payment Among Millennials in a Disrupted Market

Djayapranata¹,

Setyawan²

2021

Proceedings of the 18th International Symposium on Management (INSYMA 2021)

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The digitization trend has increased dramatically in the past decade. The development of the internet and the increasing use of smartphones worldwide indicate the starting of the industrial revolution 4.0, which is now moving into a society 5.0 era. This trend has affected almost all activities of human life, including marketing, where traditional transaction processes began to shift to the digital ones. Mobile payment using Quick Response (QR) code is one of the digital transaction options in Indonesia. This study aims to investigate the key factors that encourage millennials to use the QR code in the payment process. The study focuses on four variables: mobile usefulness, trust, attitude, and behavioral intention. Trust and usefulness are often the reasons people adopt new technologies, yet the question of which one is the most influential factor for millennials arises. To answer this question, researchers surveyed 165 Indonesian millennial respondents. The results show that usefulness has a direct positive effect on using QR codes in mobile payments. Meanwhile, trust has the largest indirect effect on using QR codes through the mediation of the attitude variable.

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“…Secondly, while little research has explored customers' experiential outcomes of mobile payment (Shree et al, 2021), we focus on a key payment outcome, payment pleasure and show that mobile payment method has an impact on customers' payment pleasure. Finally, since QR code payment has become one of the leading mobile payment technologies (Lou et al, 2017;Yan et al, 2021), this study contributes to better understanding of QR code payment and its experience management.…”

Section: Introductionmentioning

confidence: 98%

The influence of mobile QR code payment on payment pleasure: evidence from China

Liu

Yu-Buck

2021

IJBM

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PurposeDrawing on self-determination theory, this paper compares the effects of QR code payment method (autonomous vs dependent payment) on payment pleasure, its mechanism and the boundary condition in the mobile payment setting.Design/methodology/approachFour studies were conducted to examine the effect of QR code payment method on payment pleasure. In study 1, 108 undergraduate students were asked to recall a recent experience when they made either autonomous payment or dependent payment. Study 2 assigned 74 undergraduate students to either the autonomous or dependent payment. Study 3 replicated study 2, but recruited 75 customers in the field. For study 4, a total of 134 undergraduate students participated in a 2 (payment method: autonomous payment vs dependent payment) × 2 (product involvement: high vs low) between-subjects design.FindingsThe results of these four studies demonstrate that (1) customers derive more payment pleasure from autonomous payment, compared with dependent payments (study 1); (2) the sense of control mediates the effect of the payment method on payment pleasure (study 2 and study 3); and (3) product involvement moderates the mediating effect of the sense of control (study 4).Originality/valueThese findings contribute to the literature on mobile payment and payment experience. These findings also provide insight to merchants when they select an appropriate payment method and manage the customer payment experience.

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QR code and mobile payment: The disruptive forces in retail

Cited by 170 publications

References 52 publications

The Dark Side of Mobile Learning via Social Media: How Bad Can It Get?

The Dark Side of Mobile Learning via Social Media: How Bad Can It Get?

Trust or Usefulness? QR Code Payment Among Millennials in a Disrupted Market

The influence of mobile QR code payment on payment pleasure: evidence from China

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