Quality 4.0 - Transparent Product Quality Supervision in the Age of Industry 4.0

Brandenburger, Jens; Schirm, Christoph; Melcher, Josef; Hancke, Edgar; Vannucci, Marco; Colla, Valentina; Cateni, Silvia; Sellami, Rami; Dupont, Sébastien; Majchrowski, Annick; Arteaga, Asier

doi:10.1007/978-3-030-69367-1_5

Cited by 9 publications

(6 citation statements)

References 8 publications

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“…Furthermore, Quality 4.0 implementation will help customers in terms of availing the superior-quality products at low prices and better service through products as a service concept. There will also be improved product safety because of monitoring of product usage data by intelligent algorithms and built-in subroutines in products, improved data driving CRM and prognostics algorithms to predict remaining useful life and failure prediction (Pedersen, 2017; Küpper et al , 2019; Watson, 2019; ASQ, 2020; Brandenburger et al , 2021). The impact of Quality 4.0 on the internal business process will have a positive impact on operations, customer management, innovation and regulatory compliance.…”

Section: Discussionmentioning

confidence: 99%

Quality 4.0 and its impact on organizational performance: an integrative viewpoint

Antony

Sony

Furterer

et al. 2021

TQM

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PurposeQuality 4.0 is managing quality during the fourth industrial revolution. It is used by modern-day organizations as a strategy to compete and thrive in the marketplace. The purpose of this study is to analyze the potential impact of Quality 4.0 on organizational performance.Design/methodology/approachThis study through an integrative literature review critically analyzed 41 previous literature articles to study the impact of Quality 4.0 on various metrics of organizational performance.FindingsThe results of the review suggest that Quality 4.0 may have an impact on financial performance, customer value proposition, internal business processes, learning and growth, environmental performance and social performance.Research limitations/implicationsThis study is limited by the databases reviewed. The second limitation is that this study considered articles published in the English language. Therefore, articles published in other languages were not considered in this study.Practical implicationsOrganizations can use the findings of this study to strongly leverage the implementation of Quality 4.0 to reach their strategic objectives and improve competitive advantage.Originality/valueThis is the first study to explore the impact of Quality 4.0 on organizational performance through an integrative literature review.

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Section: Discussionmentioning

confidence: 99%

Quality 4.0 and its impact on organizational performance: an integrative viewpoint

Antony

Sony

Furterer

et al. 2021

TQM

View full text Add to dashboard Cite

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“…The study adopted an exploratory qualitative design to capture the senior manager’s views on practical experience of implementing Quality 4.0. Countries such as Germany, UK, USA, Italy are dominating Industry 4.0 research (Brandenburger et al , 2021; Chiarini and Kumar, 2021; Yurin et al , 2021). As such, this study included senior quality managers from these countries.…”

Section: Methodsmentioning

confidence: 99%

Quality 4.0 conceptualisation and theoretical understanding: a global exploratory qualitative study

Antony

McDermott

Sony

2021

TQM

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PurposeQuality 4.0 has a unique potential to create a competitive advantage for organisations by improving customer experience and enhancing profitability. The purpose of this study is to examine Quality 4.0, the9; benefits, motivating factors, critical success factors and the skills required by quality professionals in the successful implementation of Quality 4.0. The study also investigates the organisational readiness factors9 and challenges that need to be addressed before Quality 4.0 adoption and assess their importance.Design/methodology/approachA qualitative interview approach was utilised by interviewing a panel of senior management, engineering and continuous improvement (CI); professionals working in leading companies in Asia, Europe and America who are currently deploying Quality 4.0.FindingsThis study provides a theoretical base for the Quality 4.0 body of knowledge in terms of an organisation’s adoption and overcoming implementation challenges and providing examples of Quality 4.0 application. Organisations can use this study to understand what Quality 4.0 means to industry, the benefits and motivating factors for implementing, the Critical Success Factors, challenges, the organisational readiness factors and the role of leadership in a Quality 4.0 deployment. In addition, the study looks at the skills required by future Quality 4.0 professionals in terms of hard skills, soft skills and a curriculum for educating future quality management professionals. The respondents cited that predictive analytics, sensors and tracking, and electronic feedback loops are the most critical technologies for driving Quality 4.0.Research limitations/implicationsOne of the limitations of this research was that as this area is a nascent area the researchers were limited in their literature review. The second limitation was that the study was based on 12 interviews. A more comprehensive longitudinal study would yield more data so that better and robust conclusions can be derived from the study.Originality/valueThis is the first empirical study on Quality 4.0, which captures the viewpoints of senior management professionals on a full range of topics related to Quality 4.0 motivation for deployment, implementation and readiness for its adoption.

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“…From the perspective of product QM, horizontal information integration is extremely important for supply chains. In this sense, big data platforms for this area, such as FADI, are extremely important (Brandenburger et al, 2020), for building the Q4.0 model. In this research for the European steel industry, quality information of high reliability, improved decisions about achieved product quality and automatic exchange were achieved.…”

Section: Song Et Al (2016)mentioning

confidence: 99%

Quality 4.0 in Digital Manufacturing – Example of Good Practice

Jokovic,

Jankovic,

Jankovic

et al. 2023

QIP Journal

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Purpose: The ever-evolving market dynamics and the trend toward increased product individualization demand a high degree of adaptability in production management. This calls for novel approaches, such as Industry 4.0 (I4.0), which integrates the Quality 4.0 (Q4.0) model as well. Methodology/Approach: I4.0 builds upon the foundation of digital manufacturing and entails three key dimensions: (i) The employment of advanced digital technologies to enable digital production, (ii) The development of smart products, which incorporate novel production methods and innovative features, and, (iii) The adoption of an intelligent supply chain, designed to facilitate the procurement of raw materials and the delivery of finished goods. In our research studies, we focus specifically on the first and third approaches. Findings: A bilateral flow of information in collaborative manufacturing is facilitated through digital platforms that span the entirety of the production process, from the inception of cutting-edge product designs to the final delivery to end-customers, integrating quality management (QM) as well. Research Limitation/Implication: The current study outlines a QM model developed for a digital factory in Serbia, utilizing the Q4.0 model, with particular emphasis on the workshop section, integrated within the Enterprise Resource Planning/Manufacturing Execution Systems module. Originality/Value of paper: The manuscript serves as a notable illustration of best practices for digital manufacturing, and the implementation of a digital QM model within the metalworking industry.

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Quality 4.0 - Transparent Product Quality Supervision in the Age of Industry 4.0

Cited by 9 publications

References 8 publications

Quality 4.0 and its impact on organizational performance: an integrative viewpoint

Quality 4.0 and its impact on organizational performance: an integrative viewpoint

Quality 4.0 conceptualisation and theoretical understanding: a global exploratory qualitative study

Quality 4.0 in Digital Manufacturing – Example of Good Practice

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