Quality management practice in highway construction

Battikha, Mireille

doi:10.1108/02656710310476516

Cited by 36 publications

(31 citation statements)

References 18 publications

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“…As defined by the International Standards Organization (ISO), quality is the totality of factors and characteristics of a product or service that bears on its ability to satisfy given needs. In the construction industry, various expressions have been adopted to define quality [23]. The American Society of Civil Engineers (ASCE) published the definition of quality as "conformance to predetermined requirements."…”

Section: Definitions Of Quality and Quality Failuresmentioning

confidence: 99%

Identification of Quality Failures in Building Energy Renovation Projects in Northern China

Qian

Meijer

et al. 2019

Sustainability

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Building energy renovations contribute significantly to energy sustainability and environmental protection. These advantages have increased the importance of renovating existing residential buildings in many countries. In China, the government has supported the energy-saving renovation of existing urban residential buildings since 2007. However, quality failures, which do not meet the technical requirements, occur during construction processes in building energy renovation projects. Although quality failures are regarded as a crucial problem in building energy renovation projects, the identification of quality failures and their sources, likelihood, impacts, and causes remain mostly unknown. This paper investigates the nature of quality failures in building energy renovation projects. A total of 25 quality failures were first identified through five cases, and interviews with six experienced construction professionals in China. A questionnaire survey was further conducted to evaluate the frequency of quality failures. The results show the nature of quality failures that arise during construction and their sources, occurrence frequency, causes, and impacts. The research reveals that quality failures are caused by defaults by workers; inadequate checking procedures; incomplete construction site surveys; inaccurate design work; fraud of construction companies; and inefficient cooperation between different departments. Above all, the behaviors of the main actors are responsible for poor construction quality. Additionally, emphasis on quality control during the renovation preparation stage is critical to ensure that quality failures are reduced in numbers and severity.

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Section: Definitions Of Quality and Quality Failuresmentioning

confidence: 99%

Identification of Quality Failures in Building Energy Renovation Projects in Northern China

Qian

Meijer

et al. 2019

Sustainability

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“…Segundo Battikha (2003), atualmente, as expectativas ou necessidades dos clientes são a base para a definição e variação da qualidade do produto ou serviço. Quanto maiores os padrões de níveis de exigência, os quais tendem a ser incrementados com o avanço da tecnologia e inovação, maiores os graus de qualidade dos produtos e serviços oferecidos, visando a satisfação plena dos clientes.…”

Section: Gestão Da Qualidadeunclassified

“…De acordo com Feigenbaum (1994), um SGQ consiste em uma série de atividades mutuamente relacionadas: pessoas, má-quinas, material, métodos e informações, com a finalidade de garantir a qualidade do produto, ao menor custo possível. Se propriamente implementado, um Sistema formal de Gestão da Qualidade é um meio eficaz para se alcançar a qualidade dos produtos ou serviços oferecidos (Battikha, 2003). Ferreira (2005) apresenta alguns fatores que levaram os Sistemas de Gestão da Qualidade a assumirem um importante papel no contexto internacional:…”

Section: Gestão Da Qualidadeunclassified

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A Gestão Da Qualidade Em Fabricantes De Equipamentos Para a Indústria De Alimentos

Mastrantonio

Toledo

2013

Engevista

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Resumo: O artigo tem por objetivo analisar as práticas da gestão da qualidade em fabricantes de equipamentos para a indústria de alimentos, no estado de São Paulo. Foi conduzida uma pesquisa de levantamento em uma amostra de 35 empresas. Para análise dos dados, aplicou-se estatística descritiva, análise de correlação e de cluster. A análise de cluster identificou 3 grupos de empresas, diferenciados pelo grau de formalização de procedimentos, existência de um Sistema de Gestão da Qualidade (SGQ) e porte das empresas. As empresas da amostra demonstraram ter consciência das exigências por qualidade e segurança dos equipamentos fornecidos, no entanto, nem todas e nem todos os clientes, associam, ainda, a obtenção de características de qualidade desejadas para o equipamento à estruturação de um Sistema de Gestão da Qualidade. De modo geral, as empresas de maior porte, as multinacionais e as que também fornecem equipamentos para outros setores industriais, mais exigentes em qualidade, tendem a ter um SGQ mais estruturado. Palavras-chave:Gestão da Qualidade. Equipamentos para indústria de alimentos. Indústria de bens de capital para alimentos. Survey. Abstract:This paper aims to analyze the quality management practices in equipment manufacturers for the food industry, located in the state of São Paulo. A survey was conducted in a sample of 35 companies. For the data analysis, the following techniques were utilized: descriptive statistics, correlation and cluster analysis, which created 3 groups, differentiated by the degree of procedure formalization, existence of a Quality Management System (QMS) and size of the companies. These companies are aware of the quality and security exigencies of the products offered, nevertheless, not all of them and, seemingly, not all of the clients associate, still, the obtainment of quality characteristics desired to the equipment with the structure of a Quality Management System. As a whole, the large companies, the multinationals and the ones which supply equipment to other industrial sectors, more demanding in quality, tend to have a more structured and formalized QSM.

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“…Adequate quality levels in construction processes have long been an issue to achieve on time and on budget in a highly complex environment (Battikha M. G., 2003). The QA process continues until the construction of the entire project has been completed (Chung, 1999).…”

Section: Introductionmentioning

confidence: 99%

An Integrated Quality Management System for Piping Fabrication Using 3D Laser Scanning and Photogrammetry

Safa¹,

Nahangi²,

Shahi³

et al. 2013

Proceedings of the 30th International Symposium on Automation and Robotics in Construction and Mining (ISARC 2013): Building Th

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Addressing deficiencies and defects that occur during construction projects is costly and time consuming. The manual quality assurance programs currently used in the industry have certain limitations, including human error and lack of consistency. Hence, there is a need for integrated electronic models that employ new technologies and methods. This research introduces an integrated construction quality control system that has the potential to improve quality management processes in the construction field for piping construction, which is a complex process often requiring rework. The proposed integrated system relies on data collected from construction sites using photogrammetry and laser scanning, which is then used to compare actual work performed to that designed. The proposed system aims to improve the promptness and accuracy of quality assurance processes, in particular dimension measurements, by avoiding human error and integrating defect detection and quality management. The use of this system has highlighted some of the limitations during data fusion and acquisition process, which are highlighted in this paper. These aspects must be considered to increase the reliability of the acquired information.

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Quality management practice in highway construction

Cited by 36 publications

References 18 publications

Identification of Quality Failures in Building Energy Renovation Projects in Northern China

Identification of Quality Failures in Building Energy Renovation Projects in Northern China

A Gestão Da Qualidade Em Fabricantes De Equipamentos Para a Indústria De Alimentos

An Integrated Quality Management System for Piping Fabrication Using 3D Laser Scanning and Photogrammetry

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