Quality Management Practices and Inter-Organizational Project Performance: Moderating Effects of Inter-Organizational Communication, Relationship, and Process Conflicts in Healthcare

Shah, Syed Asim; Asif, Muhammad; Shoukat, Muhammad Haroon; Polatçı, Sema; Rehman, Shafique Ur

doi:10.1177/21582440221113829

Cited by 12 publications

(6 citation statements)

References 88 publications

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“…A convenient sampling technique is used to collect data from respondents. Few of the researchers confirmed that convenient sampling is an appropriate technique when researchers have limited time (Shah et al ., 2022), a budget (Sun et al ., 2022) and a large population (Rehman et al ., 2021). Moreover, researchers recognized that convenience sampling is a more suitable technique when researchers do not have a sampling frame (Sekaran and Bougie, 2016).…”

Section: Methodsmentioning

confidence: 99%

Consumer quality management for beverage food products: analyzing consumer’ perceptions toward repurchase intention

Sharif

Rehman

Ahmad

et al. 2023

TQM

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PurposeThe research on consumerism has been dramatically rising in recent decades. However, in the food industry, little research has been empirically conducted in the beverage industry. This research empirically tests the consequences of consumer perceptions: perceived price (PPR), perceived quality (PQ), perceived packaging (PPG) and perceived taste (PT) on repurchase intention (RI) particularly; it unveils the consumer attributes, e.g. gender, age and ethnicity between consumer perceptions and RI of the consumers.Design/methodology/approachThe data were collected from 403 consumers of the beverage industry (e.g. Nestle, Mitchell's Fruit Farms, Murree Brewery and OMORE) in Pakistan. The researchers used online survey questionnaires followed by a cross-sectional approach because data collection physically was not possible due to COVID-19.FindingsData were analyzed by Smart partial least square structural equation modeling (PLS-SEM) 3.3.3, and the results supported the significant influence of consumer perceptions separately, e.g. PPR, PQ, PPG and PT on RI. Additionally, gender, age and ethnicity were found to have a moderating role between consumer perceptions and RI, so, the truth of having consumer attributes has been revealed.Practical implicationsThe managers of beverage industries should provide ethical and operational strategies to tackle consumer's problems based on cultural norms. Furthermore, they should make sensible measures for the quality branding of the beverage products. In this way, the consumers will have a better experience of quality, price, taste and packaging, in turn, to RI.Originality/valueThis research targeted the beverage industry that needs facts and figures based on consumer attributes, e.g. age, gender and ethnicity. This research also disclosed the behaviors of consumers according to their gender, age and area of residence.

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Section: Methodsmentioning

confidence: 99%

Consumer quality management for beverage food products: analyzing consumer’ perceptions toward repurchase intention

Sharif

Rehman

Ahmad

et al. 2023

TQM

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“…This study used partial least squares structural equation modeling (PLS-SEM) for data analysis, as recommended by previous researchers (Hair et al, 2020;Zeng et al, 2021). This technique is used for multivariate analysis because it can estimate theoretically established models of cause-effect relationships (Shah et al, 2022). This study used SmartPLS version 4 to test the measurement and structural models (Hair et al, 2017;Sarstedt and Cheah, 2019).…”

Section: Discussionmentioning

confidence: 99%

Servant leadership and job satisfaction: The mediating role of trust and leader-member exchange

Dami

Imron²,

Supriyanto³

2022

Front. Educ.

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ObjectiveThe study aimed to examine the role of trust mediation and leader-member exchange in the influence of servant leadership on job satisfaction.BackgroundResearch on the relationship between servant leadership and academic job satisfaction is rare. The study of servant leadership in Christian higher education is dominated by non-research (conceptual), literature review, and church ministry, instrument development, verification, and validation, quantitative (pre- and post-test), quantitative (descriptive), and qualitative studies. Thus, there have been no studies that test and measure complex variables simultaneously in one model that includes servant leadership, trust (job-related outcomes + mediator), leader-member exchange (behavioral outcome), and job satisfaction (well-being + outcome) in the context of Christian higher education in Indonesia. Servant leadership still needs to be done in work-related outcomes such as trust variables. Research on academic job satisfaction in non-European and non-Western contexts is still dominant in Palestine. Finally, the placement of trust as a mediation variable needs to be more consistent because trust also has a role as a predictor of servant leadership.MethodThis study used quantitative methods with a sample of 160 lecturers from 26 Christian higher education in Indonesia. This study used the partial least square (PLS-SEM) approach to verify the proposed hypothesis.ResultsThe results showed that servant leadership has a significant positive effect on job satisfaction and trust, and LMX mediate the influence of servant leadership on job satisfaction. Finally, trust and LMX are complementary mediation effects of servant leadership on job satisfaction.ConclusionServant leadership increases trust, LMX and job satisfaction. Trust and LMX increase job satisfaction. Trust and LMX have a mediating role in the effect of servant leadership on job satisfaction.ImplicationsRectors/chairmen who engage in high-level interactions with lecturers will influence trust, reduce losses, and maximize gains in their interactional relationships. In addition, based on the theory of leader-member exchange, high-quality, trustworthy, and satisfactory leader-member exchange relationships positively affect the personal growth, work attitudes, and performance of lecturers. The Private Higher Education Organizing Body (BPPTS) needs to prepare for leadership regeneration by preparing future service leaders through training that directly supports the improvement of servant leadership behavior. This is important because servant leadership behavior becomes essential to increase trust, LMX and lecturer job satisfaction and achieve Christian higher education goals. Finally, Power distances, short-term orientation cultures, and paternalistic are not found to be obstacles to servant leadership practices in Indonesian Christian higher education.

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Section: Methodsmentioning

confidence: 99%

“…Hence, the researchers followed a convenience sampling technique to collect data. Prior researchers recognized that the convenience sampling technique is suitable when researchers have budget constraints (Sun et al, 2022), time constraints (Shah et al, 2022) and a large population (Rehman et al, 2022a). Besides, the literature stated that convenience sampling is appropriate when research has issues with the sampling frame (Sekaran and Bougie, 2016).…”

Section: Population and Samplingmentioning

confidence: 99%

Beggars can't be choosers: factors influencing intention to purchase organic food in pandemic with the moderating role of perceived barriers

Rehman

Kubálek

Al-Okaily

2023

BFJ

Self Cite

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PurposeThe authors examined the impact of environmental concerns, knowledge of organic/novel food, food neophobia, food neophilia, health consciousness and social norms on satisfaction toward organic food leading to the intention to purchase organic food (IPOF). Moreover, perceived barriers are used as a moderator between satisfaction toward organic food and IPOF.Design/methodology/approachPLS-SEM followed and multiple regression analysis followed for hypotheses testing. Convenience sampling is used and 497 questionnaires were used for the final analysis.FindingsEnvironmental concerns, knowledge of organic food, food neophilia, health consciousness, and social norms are positively related to satisfaction toward organic food leading to the IPOF. Food neophobia decreases satisfaction toward organic food. Moreover, perceived barriers are significantly moderate between satisfaction toward organic food and IPOF.Practical implicationsOrganic food organizations can use the findings to increase their IPOF. Moreover, academicians and practitioners can get an advantage from study outcomes.Originality/valueThis is a pioneer study that incorporates environmental concerns, knowledge of organic food, food neophobia, food neophilia, health consciousness, social norms, satisfaction toward organic food and perceived barriers to examine IPOF in light of the theory of planned behavior (TPB).

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Quality Management Practices and Inter-Organizational Project Performance: Moderating Effects of Inter-Organizational Communication, Relationship, and Process Conflicts in Healthcare

Cited by 12 publications

References 88 publications

Consumer quality management for beverage food products: analyzing consumer’ perceptions toward repurchase intention

Consumer quality management for beverage food products: analyzing consumer’ perceptions toward repurchase intention

Servant leadership and job satisfaction: The mediating role of trust and leader-member exchange

Beggars can't be choosers: factors influencing intention to purchase organic food in pandemic with the moderating role of perceived barriers

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