Quality of Implant Contraceptives According to Provider: Analysis of Customer Satisfaction Index (CSI)

Abstract

Provider (doctor/midwife) satisfaction with the quality of implanted contraception is an important factor to increase Long-acting reversible contraceptives (LARCs) participation in Couples of Reproductive Age. This study aims to determine the level of provider satisfaction with the quality of contraceptive implants produced by 3 companies (PT Catur Dakwah Crane Farmasi, PT X, and PT Y). The research design is a cross-sectional study. Data were obtained through interviews using a questionnaire. The research locations were conducted in Cilegon City and Serang City, Banten Province. Data analysis used descriptive analysis and the Customer Satisfaction Index (CSI). The results showed that the level of provider satisfaction with the quality of implant contraception from PT Catur Dakwah Crane Farmasi was higher (CSI value = 85.22) compared to the other two companies, namely PT X (CSI value = 71.34) and PT Y (CSI value = 72.81). Based on the findings above, it is hoped that the three companies or other companies can improve the quality of their products to increase provider satisfaction with implanted contraception.