“…Arrival rate of entity (𝜆) and service rate of server (𝜇) are the input variables to mathematically estimate waiting time, queue length, entity number in the queue and the system (Siddiqui et al, 2020). The queuing theory has many useful applications, including traffic flow (Zhao et al, 2019), (Hurtado Lange and Maguluri, 2022), (Maadi et al, 2022), plant location design (vehicle gas charging stations (Said and Mouftah, 2020), (Xiao et al, 2020)), scheduling (jobs on machine, patients in hospitals, online order taking and computer programs), and facility design (post offices, banks, supermarkets, ticket counter). Using queuing theory, a company can develop more efficient processes, systems, pricing mechanisms, staffing solutions, and arrival management strategies to minimize customer's waiting time and maximize the number of customers served.…”