Relationship between Leadership Quality and Service Innovation in Public Organizations: A Conceptual Framework

Abstract

Indonesia’s public services are constantly being criticized for not proficiently attending to societal needs, despite government rules and guidelines. The regulation on regional innovation specified direction on services in the form of local governance, public support, and/or other inventions by governmental aff airs within jurisdiction. Furthermore, local governments are mandated to deliver maximum satisfaction with allotted incentives by way of rating public service innovations. However, in reality, several complaints continue to emerge, therefore, intense and prompt interventions are required, with strict considerations capable of enhancing public service innovations. Based on these challenges, the authors attempt to elaborate and analyze the leadership quality and the accompanying impact on service innovation, both directly and indirectly through motivation and team performance in public organizations. The purpose of this paper is to provide information on factors with potentials to improve service innovation, particularly in public corporations.

Public Service Innovation in Indonesia 2013-2023: Combination Analysis of Open Knowledge Map and VOSViewer

“…Studies on the implementation of public service innovations conducted by several previous studies have identified that the successful implementation of public service innovations in Indonesia is highly dependent on leadership aspects ICHELSS [12]- [16]. Effective leadership is able to stimulate motivation which in turn encourages the implementation of innovation [13]. Effective leadership is meant by the results of previous research, namely when a leader has a reliable leadership style [16] and continues to make changes consistently and has the initiative to make breakthroughs [15].…”

Navigating Career Progression in Public Service: An Integration of Kerry B. Bernes' Synergistic Model

“…The purpose of public organisations is to fulfill the public interest. it has become the duty of public organisations to provide maximum services to the community (Nurung et al, 2021). In order to achieve this maximum service, the very difficult task of public bodies is to ensure that their employees are effectively able to serve the public interest of citizens by taking full responsibility for each task they have to perform (Lim & Lee, 2021).…”