“…A decade and a half ago, the technical publications group was composed of writers, word processor operators, editors, illustrators, typesetters, graphic designers, and paste-up artists (see, Elser, 1992 Olsen et al, 1993;Meyers, 1995), 1. For example, there is a not too uncommon belief that anyone who writes memos each day could make a good user's manual (see .…”