Research note: River cruise characteristics from a destination management perspective

Tomej, Kristof; Lund-Durlacher, Dagmar

doi:10.1016/j.jort.2020.100301

Cited by 9 publications

(4 citation statements)

References 12 publications

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“…Opposite to this condition is the threat of "overtourism" occurrence as the negative effect, when the quantity of visitors degrade the quality of the experience [7,8]. There are a number of scientific papers about the river cruising industry [9][10][11][12][13] and regarding the Danube River as an important passengers' corridor with rich and intense natural beaty and a historical heritage along its course [2,[14][15][16][17][18][19][20]. Authors Erfurt-Cooper, Tomej, and Lund-Durlacher and Jones concentrated on cruising as a tourist option; Dragin, et al and Dwayer and Foreyth gave an overview of possible economic aspect and others, among them Renko, and Pestek, Mirea and Nistoreanu, Linnerooth-Bayer and Murcott, Sommerwerk et al, Štetić, and Pókó elaborated on the protentional of the surroundings of the Danube River basin and connections with cruise routes and lines.…”

Section: Literature Review For Sustainable Tourismmentioning

confidence: 99%

Implementation Instruments for Developing Sustainable Tourism on Recultivated Land in the Middle Danube Flow

2023

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Development of sustainable tourism is viewed through the scope of planning procedure, participation of all stakeholders, and resolving possible conflicts. The methodology is based on empirical exploration and compared two case studies of the Middle Danube Flow coast segment. The common denominator, apart from the location in the same region and on the bank of an international river, is the use of recycled land for the purpose of converting it into a tourist complex. This paper has a wider theoretical background, tailored and selected for this research purpose. Ambition was expressed to answer the questions of how to carry out the strategically set tasks at the level of detailed design and implementation, what kind of interactions to expect, and if it is possible to single out key approaches and steps and form recommendations for achieving satisfactory and non-conflicting results. The authors search and look for similarities among the chosen development directions and the decisions made which can point to a common methodological framework and options for creating an attractive, profitable, and sustainable tourist product. The conclusion is that desirable sustainable tourism can be reached through careful location and content selection, choice of adequate land use, and balanced alignment between protection and development. This paper indicates the possibility of an additional step towards a joint solution, which is not only a compromise, but is valued as being of high quality and desirable.

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Section: Literature Review For Sustainable Tourismmentioning

confidence: 99%

Implementation Instruments for Developing Sustainable Tourism on Recultivated Land in the Middle Danube Flow

2023

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“…Water cruises mainly refer to cruise tours, which are based on tourist attractions existing along a fixed cruise route and include city views, cultural and historical sites, recreation destinations, and so forth. Related studies have mostly explored the development and planning of urban waterfront tourism resources (Breen & Rigby, 1996;Tomej & Lund-Durlacher, 2020), associations between waterfront tourism development and real estate development (Speake & Kennedy, 2019), contribution of waterfront tourism to city prosperity (Keyvanfar et al, 2018;Osman & Farahat, 2018), simultaneous positive and negative effects of waterfront tourism on the regional economy (Guo et al, 2017), and creative management of cultural heritage tourism in waterfront communities (Sakdiyakorn & Sivarak, 2016).…”

Section: Night Tourism and Urban Waterfront Developmentmentioning

confidence: 99%

Nighttime as Experiences: The Influence of Perceived Value on Urban Waterfront Night Cruise Loyalty

Gou-xiong

Tang

Na³

et al. 2022

Sage Open

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Urban river tourism can benefit considerably from nighttime business; however, few studies have examined tourist loyalty in the context of urban waterfront night cruises (UWNCs). This study aims to investigate how perceived value influences UWNC loyalty by conducting a fuzzy set qualitative comparative analysis of 372 questionnaires collected from cruise patrons. This study reveals that the loyalty of nighttime tourists is influenced by seven experience variables: nighttime architecture, lighting, nighttime cruising, urban development and image, urban atmosphere, function, and emotion. Five different combinations of the seven variables were found to influence tourist loyalty at various levels. The findings of the present research will improve the general understanding of the urban river tourism experience and contribute to the literature on nighttime tourism, helping destination managers and policymakers with the design, management, and development of nighttime tourism.

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“…The number of cruise passengers increased from 20.9 million in 2012 to 29.7 million in 2020, with an annual growth rate of 7.2% (Cruise Market Watch, 2020). Tomej and Lund-Durlacher (2020) revealed that more than 80% of tourists agree that cruise travel is more cost-effective than many land vacations, including resorts and hotels. The cruise industry is increasingly seen as a fast-growing and competitive subindustry in the global tourism market (Vayá et al , 2016).…”

Section: Review Of the Literaturementioning

confidence: 99%

Examining the relative role of CSR activity and service experience on cruise customers’ behavior

Ahn

2021

SRJ

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Purpose In the service industry, corporate social responsibility (CSR) is considered a strategic valuable resource. Although previous studies emphasized CSR activities in the service industry, a limited number of studies have examined the combined effect with the service experience. Thus, this study aims to examine the potential antecedents of cruise customers’ positive responses toward the cruise company. Design/methodology/approach The proposed model includes CSR activities, service experiences, satisfaction and revisit intention. The model is tested using samples of cruise customers from the USA. Tests of the proposed model produce significant results for path coefficients from two-dimensional service experience (i.e. physical quality and staff behavior) and not from CSR activities (i.e. environmental and philanthropic). Findings Hypothesis testing indicates that among cruise customers, perceived physical quality and staff behavior are more relevant for creating satisfaction and revisit intention than environmental and philanthropic CSR support. Research limitations/implications The results provide important implications for scholars concerning the effects of CSR activities on customer behavior for efficaciously managing customers’ positive experience with facilities and employees. Originality/value There has been a paradigm shift in the cruise industry. The recent trend shows an increasing number of cruise businesses leading to intense competition. Yet, researchers have not adequately examined the impact of service experience and CSR experience simultaneously. Thus, this study contributes to the existing CSR literature by identifying the important determinants of cruise customers’ behavior.

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Research note: River cruise characteristics from a destination management perspective

Cited by 9 publications

References 12 publications

Implementation Instruments for Developing Sustainable Tourism on Recultivated Land in the Middle Danube Flow

Implementation Instruments for Developing Sustainable Tourism on Recultivated Land in the Middle Danube Flow

Nighttime as Experiences: The Influence of Perceived Value on Urban Waterfront Night Cruise Loyalty

Examining the relative role of CSR activity and service experience on cruise customers’ behavior

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