“…Osterwalder and Pigneur (2010) propose a widely used, detailed framework: A value proposition is the core component; activities, resources, partnerships, and cost structure are the components needed for value creation; and customer segments, customer relationships, distribution channels, and revenue streams define how value gets delivered and how some of that value may be captured. This conceptualization is used in several academic studies (Cortimiglia et al, 2015;Ghezzi, 2013), and the components can be mapped onto other frameworks (Morris et al, 2005;Zott et al, 2011), so it represents a good choice for our analysis.…”