Sağlık Hizmetlerinde Memnuniyeti Etkileyen Faktörler: Güven ve Kalite

Tatlı, Hasan Sadık

doi:10.26650/istjecon2020-0008

Cited by 2 publications

(2 citation statements)

References 4 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…There have not been many studies on health perception and trust in health services. Studies have focused on the perception of healthcare quality and trust in services (Tatlı & Kazan, 2020;Cosma et al, 2020;Joarder et al, 2020). In this study, the effect of health perception on multidimensional trust in health services during the COVID-19 was signi cant.…”

Section: Discussionmentioning

confidence: 82%

Trust in Health Services After Covid-19: Believing to Trust, Knowing to Believe

Kurşun

2023

Preprint

View full text Add to dashboard Cite

Aim This research aims to measure the multidimensional trust and health perception of individuals in health services through health literacy under the conditions of COVID-19.Method This research was a relational, descriptive and cross-sectional study. Also, SPSS 22.0 package program, R 4.2.2 package program and Rstudio were used for the statistical analysis of the study.Results 71.5% of the participants are female and 28.5% are male. 5.4% are married, 94.6% are single. The effect of health perception on multidimensional trust in health services was significant (B = .261 ± 0.031; β = 0.262; p = 0.000 < 0.05). Additionally, the effect of health literacy on multidimensional trust in health services was also significant (B = 0.072 ± 0.026; β = 0.083; p = 0.007 < 0.05). Finally, health literacy was found to have a significant effect on health perception (B = 0.192 ± 0.020; β = 0.272; p = 0.000 < 0.05).Conclusion Especially during the pandemic period, health literacy affected health perception and trust in health services. It showed a partial mediator variable feature on health literacy, health perception and multidimensional trust in health services.

show abstract

Section: Discussionmentioning

confidence: 82%

Trust in Health Services After Covid-19: Believing to Trust, Knowing to Believe

Kurşun

2023

Preprint

View full text Add to dashboard Cite

show abstract

“…Çalışmada yapılan ileri analizler, hastalar tarafından personelin kaliteli ve güvenilir algılamasının sunulan hizmetlerden duyulan memnuniyeti artırdığı görülmektedir. [20] Yurtdışı çalışmaları ise farklı sonuçlar göstermektedir. Örneğin; Suudi Arabistan'da yapılan bir çalışma memnuniyet düzeyini ve başkalarına tavsiye etme düşüncesini oldukça yüksek bulmuştur.…”

Section: Discussionunclassified

Satisfaction of Patients and Their Relatives Who Received Health Service at Home

Güdük¹,

Güdük²,

Sertbaş³

2020

bogazicitip

View full text Add to dashboard Cite

Objectives: Measuring the users' satisfaction is one of the crucial indicators used in the evaluation of quality in home health services. In this study, we aimed to measure the satisfaction of patients and their relatives who received home health care.Methods: In this study, the satisfaction of the patients and their relatives receiving health care at home was measured using the Home Health Services Patient Experience Questionnaire. The questionnaire was applied to 375 people and the data obtained were analyzed using the SPSS (Statistical Package for Social Sciences for Windows 22) program. In the numerical comparison of the groups, the Mann-Whitney U test and Kruskal Wallis test were used. Results:The findings showed that 84% of the participants stated that the services provided met their expectations. No statistically significant difference was found in the satisfaction level of the respondents according to the sex and education level of the respondents and the subject (patient/patient relatives) (p=0.109; p=0.089 and p=0.916, respectively). However, there was a significant difference in satisfaction level among age groups (p=0.038). The age group with the highest satisfaction was 50-59 years old and the group with the lowest was 49 years old and below. The majority of the participants (91%) stated that they could recommend the service to other people. Conclusion:The findings obtained in this study suggest that the patients and their relatives are mostly satisfied with home healthcare.

show abstract

Sağlık Hizmetlerinde Memnuniyeti Etkileyen Faktörler: Güven ve Kalite

Cited by 2 publications

References 4 publications

Trust in Health Services After Covid-19: Believing to Trust, Knowing to Believe

Trust in Health Services After Covid-19: Believing to Trust, Knowing to Believe

Satisfaction of Patients and Their Relatives Who Received Health Service at Home

Contact Info

Product

Resources

About