“…Reliability (Yarimoglu, 2014;Patidar et al, 2014) 1-Performance (Oort, 2014) 2-Accuracy (Yaghubi & Seyedin , 2015:40) 3-Consistency (Yarimoglu, 2014: 83) 4-Fulfillment ( Yaghubi & Seyedin , 2015:40) 2. Security (Yu et al, 2013) 1-Safety ( Yaghubi & Seyedin, 2015:40) 2-freedom from danger, risk, or doubt, physical safety, financial security, confidentiality (Yarimoglu, 2014: 83) 3. tangibles (Moon, 2013: 91-92) 1-physical evidence and representations of the service, customers in service facility (Yarimoglu, 2014: 83) 4. Price (Amiruddin, 2013;Buell et al, 2016) 1-Discount, having value in customer's mind (Salamzadeh & Mohammad Zadeh., (2015:54) Factors which are related to the personnel manner include responsiveness, courtesy and respect and competence of providers.…”