2011
DOI: 10.1002/jtr.864
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Segmenting Mainland Chinese Tourists to Taiwan by Destination Familiarity: a Factor‐cluster Approach

Abstract: This research examines the effectiveness of destination familiarity as a segmentation variable. Based on the traditional destination‐choice model, which suggests that customers might eliminate unfavorable destinations in the early stages of information search process, this research proposes that familiar customers should possess more favorable destination images and higher visiting intentions than unfamiliar customers. As the results confirm the positive effects of destination familiarity on destination image … Show more

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Cited by 92 publications
(89 citation statements)
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References 56 publications
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“…However, some authors (Sheppard, ; Dolnicar & Grün, ) have criticized factor‐cluster analysis of market segmentation on the grounds that the approach is not suitable to examining heterogeneity among tourists. More recent studies (Chen & Lin, ; Prayag, ) took this criticism into consideration before suggesting a two‐stage approach to the cluster formation methodology combining hierarchical clustering method with the K‐means non‐hierarchical method.…”
Section: Methodsmentioning
confidence: 99%
“…However, some authors (Sheppard, ; Dolnicar & Grün, ) have criticized factor‐cluster analysis of market segmentation on the grounds that the approach is not suitable to examining heterogeneity among tourists. More recent studies (Chen & Lin, ; Prayag, ) took this criticism into consideration before suggesting a two‐stage approach to the cluster formation methodology combining hierarchical clustering method with the K‐means non‐hierarchical method.…”
Section: Methodsmentioning
confidence: 99%
“…In fact, the Mother Ancestor has had a significant impact on Taiwanese traveling to Mainland China (Guo et al 2006). Chen and Lin (2012) developed items to measure the cognitive and affective image that Mainland Chinese have of Taiwan. They found that while cognitive image is multidimensional, affective image is unidimensional.…”
Section: Motivation and Destination Imagementioning
confidence: 99%
“…Studies have pointed out that regardless of how familiarity is measured, it is a crucial factor in consumer decision-making (Sun, Chi, & Xu, 2013). It is also useful in understanding how tourists' behavior, such as shaping their image of the destination, their views of the attractiveness of the destination, and their visit intention (Chen & Lin, 2012;Horng, Liu, Chou, & Tsai, 2012;Milman & Pizam, 1995), are formed. Place familiarity also serves as the initial stage of a people-place relation (Cheng & Kuo, 2015).…”
Section: Introductionmentioning
confidence: 99%