“…Understanding the competence of IT users is also important for organizations that must benefit from IT investments (Jasperson, Carter, & Zmud, 2005;Uria-Recio, 2019;Wagner, Newell, & Piccoli, 2010). Therefore, IT user competency has been defined as the user's potential to apply technology to the maximum extent possible to maximize the performance of a particular job task" or "properly exploit the capabilities of the appropriate software in the most relevant circumstances (Marcolin, Compeau, Munro, & Huff, 2000;Boudreau, 2003;Buamonabot, Arilaha, & Fahri, 2021: Buamonabot, Nurlaila, & Nurdin, 2019: Sudarwo, Anfas, & Buamonabot, 2018Sudarwo, Anfas, & Buamonabot, 2019;Buamonabot, Syahdan, Arilaha, & Fahri, 2020).…”