Service Delivery Framework - An Architectural Strategy for Next-Generation Service Delivery in Business Network

Barros, Alistair; Kylau, Uwe

doi:10.1109/srii.2011.15

Cited by 12 publications

(7 citation statements)

References 3 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Although previous research [51,17,14] has shown that investing in IT infrastructure is a prerequisite for successful outsourcing relationships, these studies failed to demonstrate how specific IT component would affect the relationship. At some point, customers felt that the Internet as a platform for delivery of processed services lacked adequate security [52], which reduced customers' conviction. Thus, a secured delivery model increases client's confidence and trust in process outsourcing, and could be one of the key reasons for the tremendous growth and interest shown by clients in business process outsourcing over the years.…”

Section: Discussionmentioning

confidence: 99%

Secured Service Delivery Model for Outsourced Services in a Business Process Outsourcing Relationship

Ikerionwu¹

2019

IJICS

View full text Add to dashboard Cite

In business process outsourcing (BPO), the model of delivery of processed service and communication media between the client and service provider are critical factors in a successful client-provider relationship. The client's business objectives would not be achieved if processed services are delivered through unsecured channels and truncated communication. This study explores these issues through a case study of seven medium and large scale Indian BPO service providers, followed up with a larger scale questionnaire-based on Indian providers. Analysis revealed that a significant number of providers have onshore and offshore clients whose processed services are delivered through secured channels. The choice of a delivery model is influenced by both the client and service provider when the provider is either a medium or large scale organization, whilst small scale providers do not contribute to decision making for choice of delivery model. Further, the study revealed that in successful outsourcing relationships, providers deliver services through remote access to a client's server, email through a dedicated server, dashboard on a cloud, and teleconferencing. To improve security, these channels could be enclosed in any of the following: virtual private network (VPN), transport layer security (TLS)/secure socket layer (SSL), internet protocol security (IPsec) and third party platform, such as citrix. Thus, outsourcing relationships that are built around these security platforms, and decision making process surrounding the choice of a delivery model could reduce outsourcing failures witnessed in BPO relationships.

show abstract

Section: Discussionmentioning

confidence: 99%

Secured Service Delivery Model for Outsourced Services in a Business Process Outsourcing Relationship

Ikerionwu¹

2019

IJICS

View full text Add to dashboard Cite

show abstract

“…They may be managed by the organizations or a third party and may exist on-premises or off-premises. d) Hybrid clouds: Hybrid clouds are composition of two or more clouds (private, community, or public) that tries to address the limitations of each approach [16]. Though, the individual cloud retains its unique entities, yet they are bound together by a standardized technology that enables data and application portability.…”

Section: Clouds Business Deployment Modelmentioning

confidence: 99%

“…b) Platform as a Service (PaaS): This service provides the consumers with platform layer resources such as operating system support and software development frameworks which can be accessed and used through the Internet using programming languages and tools supported by the provider [16]. Although, the consumers does not manage or control the underlying cloud infrastructure like the network, servers, operating systems, or storage, they however has some level of control over the deployed applications and application hosting environment configurations.…”

Section: Clouds Delivery Modelmentioning

confidence: 99%

Advancing the Growth of Cloud Services in Africa: Trends, Challenges and Opportunities

Gabriel¹,

Michael²

2017

CAE

View full text Add to dashboard Cite

Cloud computing is growing significantly day by day, and has created a shift in the IT industry. It brings several advantages of having the potential to bolster economic growth through the provision of cost savings and efficiencies by delivering computing as a service, such as self-service, on-demand, broad network access, rapid elasticity, resource pooling, and measured service. Today, individuals and organizations are fast embracing and adopting cloud computing to take advantages that the technology brings. While the growth of the cloud technology is growing exponentially in the North American, European and Far Asian countries, the case of the Africa seem to be difference as the growth rate is at the lowest level. This paper presents the trends and the challenges of advancing the cloud technology and services in Africa with some recommendations on how these challenges can be solved.

show abstract

“…Some of the business, service system and service network efforts consider more roles. However, they do not explicitly address these new trends of third-party service provisioning and intermediation that could be better supported in Web Services Architecture [48] and SOA platforms (e.g., see extended roles for service delivery in [29]). Proposals of the business strand have by far the strongest conceptions of services, however, they were developed before the onset of intermediaries.…”

Section: Service Agents and Networkmentioning

confidence: 99%

A unified description language for human to automated services

Oberle¹,

Barros

Kylau³

et al. 2013

Information Systems

Self Cite

View full text Add to dashboard Cite

Service Delivery Framework - An Architectural Strategy for Next-Generation Service Delivery in Business Network

Cited by 12 publications

References 3 publications

Secured Service Delivery Model for Outsourced Services in a Business Process Outsourcing Relationship

Secured Service Delivery Model for Outsourced Services in a Business Process Outsourcing Relationship

Advancing the Growth of Cloud Services in Africa: Trends, Challenges and Opportunities

A unified description language for human to automated services

Contact Info

Product

Resources

About