Service Orientation in Demand-Supply Chains: Towards an Integrated Framework

Int. J. Coop. Info. Syst.

Eshuis

Grefen

et al. 2016

Self Cite

Competition in today's globalized markets forces organizations to collaborate within dynamic business networks to provide mass-customized integrated solutions for customers. The collaboration within dynamic business networks necessitates forming dynamic networked business processes (DNBPs). Networked business processes need to be supported by high quality information that is exchanged in a trustworthy environment. Information governance (IG) is described as a holistic approach to different mechanisms that support high quality and secure information exchanges. However, dynamism of networked business processes causes IG issues like unsecured information access and low quality information products to emerge. In this paper a comprehensive list of the IG issues in DNBPs are identified through structured steps. The identified IG issues are characterized within four main categories, respectively, information product quality, information service quality, information security, and metadata issues. For the evaluation of the practical significance of the identified IG issues, a case study is conducted in a business network that provides mobility solutions. In this way, the paper closes the gap between studies on IG, which have mostly concentrated on IG within the borders of a single organization or IG in stable business networks, and studies on dynamic business networks, which have addressed the formation of dynamic inter-organizational interactions without paying rigorous attention to information artefacts that are exchanged.

Section: Dnbpmentioning

confidence: 99%

Section: Sources Of Information Product Quality Issuesmentioning

confidence: 99%

See 1 more Smart Citation

Information Governance in Dynamic Networked Business Process Management

Int. J. Coop. Info. Syst.

Eshuis

Grefen

et al. 2016

Self Cite

“…Indeed, information exchange among parties within a BN is realized by inter-organizational business processes. Moreover, regarding the distinction between a supply chain and a demand chain dimension within BN (Hilletofth, 2011;Rasouli et al, 2014), in this research we focus on a supply chain dimension which concentrates on supplier-supplier interactions. So the customer processes (e.g.…”

Section: Introductionmentioning

confidence: 99%

Information governance requirements in dynamic business networking

Industr Mngmnt & Data Systems

Trienekens

Kusters

et al. 2016

Self Cite

Purpose – The purpose of this paper is to identify information governance (IG) requirements in the context of dynamic business networking (BN). Design/methodology/approach – For the identification of IG requirements a systematic literature review is conducted. The practical significance of identified IG requirements is evaluated through a case study. Findings – A comprehensive list of IG requirements in dynamic BN is identified. These requirements are classified in information quality, information security, and metadata domains. The conducted case study demonstrates information exchange issues in a real world dynamic BN that reflects the practical significance of the identified IG requirements. Research limitations/implications – Exploiting emerging market opportunities through a dynamic BN necessitates the realization of a comprehensive IG program within the network. Otherwise, information exchange related risks can interrupt the operations in a BN. In this research the authors concentrate on interactions between parties within a BN. The interactions with customers for the co-creation of value are not addressed directly. Although the conducted case study reflects the practical significance of the identified IG requirements clearly, more empirical study is needed for prioritizing these IG requirements. Practical implications – The governor of a BN needs to balance between the value obtained from dynamic networked interactions and the risk evolving from the dynamic inter-organizational information exchange. Originality/value – The comprehensive list of IG requirements that are identified in this research can be used to develop an IG program that enables high quality and secure information exchange in a dynamic BN.

“…At the same time, emerging service-dominant logic of marketing [4] forces BNs towards service orientation through providing integrated solutions that are co-created with customers [5]. A service-oriented BN can be described as a collaborative network of independent parties within a market that co-create mass-customized packages of products and services in the form of integrated solutions [6]. Service orientation in BNs requires sensing environmental changes (e.g.…”

Section: Introductionmentioning

confidence: 99%

Information Governance as a Dynamic Capability in Service Oriented Business Networking

IFIP Advances in Information and Communication Technology

Eshuis

Trienekens

et al. 2016

Self Cite

The need for co-creating integrated solutions with customers through deep collaborations with globally distributed suppliers in the current business environment increasingly highlights the importance of service orientation in business networks (BNs). Service orientation in BNs stresses the need for composing and enacting dynamic networked business processes to support rapid responses to market opportunities. Well-established decisions for composing dynamic networked business processes and their constant enactment require high quality information exchanges among collaborating parties. Information governance (IG) is a holistic approach comprising different mechanisms that supports high quality information exchanges. In this paper the IG functionalities are identified that support ensuring high quality information exchanges among collaborating parties in service-oriented BNs. The practical relevance of the identified IG functionalities is discussed in a BN that intends to provide integrated mobility solutions. In this way, from a governance point of view, the paper intends to close the gap between information and process aspects of inter-organizational interactions among parties collaborating in dynamic value networks.